Hi,
Bought an Arc speaker together with Sub Gen 3, everything are connected except the sub have no sound. Already follow all the instructions from the previous comment yet not solving the problem. Kindly advise the next step. Thank you.
Sub Gen 3 connected but no sound
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If you’re sure it’s not working (upping the bass in Equaliser setting and increasing the Sub output level) you might want to send Sonos a Diagnostic Report to check it’s working/dead:
+15Hi
It may be worth getting in touch with the Support Team, as they’ll be able to take a closer look at your system, and offer a replacement Sub if necessary.
+15Thanks for sending that diagnostic over
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