I had a problem indexing my music library, in short, the sonos software would not allow me to remove a music share (music folder on my PC desktop) so I decided to uninstall all the controllers on 3 mobile phones and the software on my PC and try again. However, when I re-installed the software on my PC the problem remained. I therefore followed advice on this community and carried out a factory reset on both my Play 1's and my Play 5 (Gen 2). When I tried to follow the instructions to connect to a new system the network will not recognise any of the speakers. I have also tried to connect the Sonos 5 by Ethernet cable directly to the Router, the router detects the Sonos 5 but when the option to connect is selected the installation does not go any further and I am provided a warning that the system could not connect. I have ensured the Firewall is configured to allow Sonos controllers and have turned the firewall (Norton 360) off/disabled. I have also tried switching the PC off and on again and tried turning the router off and on again. I have also tried re-setting the router via the Networking in the PC settings.
What do I try next?
To clarify - when I factory reset I unplugged the device, then plugged it in again whilst holding in the button on the rear for about 10 secs until the light flashed orange.
I don't use a bridge or any other devices, the Sonos worked fine for about 5 days when I first set it up.
Best answer by John B
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