Contributor I

Sonos app only plays part of song in Spotify?

7 replies
1224 views

Bought a Sonos Play 1 today, awesome except that when playing Spotify through the Sonos app it only plays a little bit of the song then stops. If I play a song through my iPhone or put a radio station on it plays without a problem. Spotify songs only play a small portion then stops....?

Audio Interruptions

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Mohammed H

Retired Sonos Staff

Try removing the service and then re-add it. If this still happens, submit a diagnostic and reply with the confirmation number.

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C

camillo777

Headliner I

Try removing the service and then re-add it. If this still happens, submit a diagnostic and reply with the confirmation number.

Hi, what will help with removing and re-adding service?
What is the philosophy behind this? Just like the IT Crowd? is the power cord connected? Is the PC switched on? Yes that button...

Mohammed H

Retired Sonos Staff

Try removing the service and then re-add it. If this still happens, submit a diagnostic and reply with the confirmation number.

Hey camillo, are you having any trouble with other online sources? If yes, see how your network performs in a speedtest and pingtest. If it all appears fine and you're still having problems with Spotify on Sonos let me know.

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N

niltomek

Enthusiast I

Try removing the service and then re-add it. If this still happens, submit a diagnostic and reply with the confirmation number.

Camillo777, if you only knew how many times it's just the cord... or the paper outage... or "ooh, that button that sais ON"...

C

camillo777

Headliner I

Try removing the service and then re-add it. If this still happens, submit a diagnostic and reply with the confirmation number.

I would be interested to hear from the user if the problem was solved and how.

M

moskjeff

Lyricist I

spotify on sonos plays for 10-15 seconds then stops . diagnostic is 173127562 - everything was fine until i updated the app as suggested by sonos last night, and now this happens- rebooted sonos connect, removed spotify from music services then readded, and rebooted wifi. nothing working

Keith N

Sonos Staff

Hey there, moskjeff. Thanks for posting your diagnostic report. Based on the report you submitted, it seems there are a number of errors regarding how Sonos is receiving data on your local network.

At this point, it's best to give our support technicians a call to troubleshoot this in real time with the help of a remote session. Thanks!

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