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Sebisa
Contributor I
March 30, 2019
Answered

Sono Play 1 stolen

My Sonos Play 1 serial number 7828CAA9FD4C3 has been stolen from my premises last week. Is it possible to track it and block it?
Many thanks in advance
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jgatie
jgatieAnswer
April 1, 2019
Perhaps my suspicion the authorities would be ineffective in using the stolen sonos data to track criminals is wrong. As a simple user, there is much about wifi/lan I'm unclear about. Unless police dedicate personal to this type of stolen mac genre it seems it would be impossible for most departments to solve anything. Nice if I'm wrong which is quite the everyday thing.

The police won't do anything except relay the information to Sonos, and any follow up investigation once the unit is tracked. The only reason Sonos requires the police involvement is to make sure the unit is actually stolen, and to prevent any vigilantism from taking place.
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12 replies

jgatie
jgatie
March 30, 2019
You need to have your local police work with Sonos.
paulmiller
Avid Contributor I
March 30, 2019
Yes and I'm sure the police have a sonos specialist who will track the unit. More than likely there will be a delay getting it back online. If it never connects to the internet, then what?
You want to track down kids with guns or internet criminals? I think I know which side most would choose.
spydrwebb
spydrwebb
Prodigy I
March 31, 2019
Wow. Overreact much?

Yes and I'm sure the police have a sonos specialist who will track the unit. More than likely there will be a delay getting it back online. If it never connects to the internet, then what?
You want to track down kids with guns or internet criminals? I think I know which side most would choose.
Beam, Sub, 2 x P:1 -- 5.1 (video) / 2 x P:3 (music) / 2 x gen1 One (music) ----> ever evolving setup, as they say...
paulmiller
Avid Contributor I
March 31, 2019
Best answer; search for "stolen". Call Sonos directly, asap?
Stanley_4
Stanley_4
Grand Maestro
April 1, 2019
If you have your police contact Sonos and send them a report of it being stolen then Sonos can add it to their list of stolen systems, I'd hope they could block anyone re-registering it too.

Might want to ask Sonos if you need to change your passwords to sonos or any other services you were using with it too. Twitter support is open 24x7 if you don't want to wait for Monday for a Sonos response.
melvimbe
melvimbe
April 1, 2019
Yes and I'm sure the police have a sonos specialist who will track the unit. More than likely there will be a delay getting it back online. If it never connects to the internet, then what?
You want to track down kids with guns or internet criminals? I think I know which side most would choose.

You say that as if the police can't deal with multiple crimes at the same time, or that crimes are not related in any way. Usually, home thieves are repeat offenders, who hit several different homes to support a drug addiction or whatever else they are into. So being able to track a stolen product is very valuable information, especially when an outside entity does a big chunk of the work for you.
Danny
jgatie
jgatie
April 1, 2019
Yes and I'm sure the police have a sonos specialist who will track the unit. More than likely there will be a delay getting it back online. If it never connects to the internet, then what?
You want to track down kids with guns or internet criminals? I think I know which side most would choose.

Sonos requires the police be involved because that filters out the false claims by vindictive roommates/exes/etc. But pardon me for actually trying to help the OP instead of ranting.
paulmiller
Avid Contributor I
April 1, 2019
Perhaps my suspicion the authorities would be ineffective in using the stolen sonos data to track criminals is wrong. As a simple user, there is much about wifi/lan I'm unclear about. Unless police dedicate personal to this type of stolen mac genre it seems it would be impossible for most departments to solve anything. Nice if I'm wrong which is quite the everyday thing.
jgatie
jgatieAnswer
April 1, 2019
Perhaps my suspicion the authorities would be ineffective in using the stolen sonos data to track criminals is wrong. As a simple user, there is much about wifi/lan I'm unclear about. Unless police dedicate personal to this type of stolen mac genre it seems it would be impossible for most departments to solve anything. Nice if I'm wrong which is quite the everyday thing.

The police won't do anything except relay the information to Sonos, and any follow up investigation once the unit is tracked. The only reason Sonos requires the police involvement is to make sure the unit is actually stolen, and to prevent any vigilantism from taking place.
    paulmiller
    Avid Contributor I
    April 1, 2019
    So are we saying sonos can track or shutdown?

    I wonder if the dark web could help? My guess is once stolen only a sonos person would be able to set up or at least a lan person. Until there is more user friendlyness, Sonos may be more trouble than it's worth to steal. Or I'm wrong and criminals know their way around wifi.:$
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