Enthusiast I

Roam is always turning itself on and the battery is always dead making the roam unusable

Forum|Forum|5 years ago
April 25, 2021
96 replies
16563 views

I hope an update is coming because I’m over going to use my roam and it’s dead. Out of the five times I’ve wanted to use it I have only been able to use it once. I have to leave it on the charger when not in use otherwise it will be dead when I go to use it. When it’s on the charger and it gets to 100% there is no way to turn it off. If I hold the power button for five seconds it turns off but within a few seconds it turns itself back on again. If they don’t say a fix is coming within a week sadly it’s going back.

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SteveTheLlama

Trending Lyricist I

We should combine the multiple threads on this topic. Sonos appear to be completely ignoring it at hoping it goes away (please do prove me wrong by commenting Sonos!).

Here's another thread in case there's anything interesting there too..

https://en.community.sonos.com/wireless-speakers-228992/sonos-roam-battery-drain-6857914

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Stevenovitch

Lyricist I

I hope an update is coming because I’m over going to use my roam and it’s dead. Out of the five times I’ve wanted to use it I have only been able to use it once. I have to leave it on the charger when not in use otherwise it will be dead when I go to use it. When it’s on the charger and it gets to 100% there is no way to turn it off. If I hold the power button for five seconds it turns off but within a few seconds it turns itself back on again. If they don’t say a fix is coming within a week sadly it’s going back.

Thanks everyone for the input, I thought I had a defective one! Sending back on Monday for a refund. Almost as disappointing as finding out my 5 Gen 1 is basically obsolete 🤬🤬

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rubberduck

Renowned Enthusiast I

this thing is a piece of crap, I have several sonos speakers and whoever designed this should be fired.

wanted to use it last night, dead.

again powered overnight. not connected to anything.

wnat to use it today.

dead again.

the power button on the back is useless and it is impossible to tell if it is fully off or not

this thing can't hold a charge for a few hours without being used. piece of crap.

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rubberduck

Renowned Enthusiast I

I hope an update is coming because I’m over going to use my roam and it’s dead. Out of the five times I’ve wanted to use it I have only been able to use it once. I have to leave it on the charger when not in use otherwise it will be dead when I go to use it. When it’s on the charger and it gets to 100% there is no way to turn it off. If I hold the power button for five seconds it turns off but within a few seconds it turns itself back on again. If they don’t say a fix is coming within a week sadly it’s going back.

same for me, it's an awful design

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rubberduck

Renowned Enthusiast I

@sdtheclub

That the roam turns on again with fully charged battery if you have turned it off, only happens when it‘s connected to a QI charger. The reasons are how QI charging works and the fact, that roam always turns on if it‘s connected to a power supply.
If connected to power using the usb c cable roam can be turned off completely even the battery is charged fully.

nor my experience at all. I don't use a qi charger and this thing is always dead when I want to use it

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rubberduck

Renowned Enthusiast I

I hope an update is coming because I’m over going to use my roam and it’s dead. Out of the five times I’ve wanted to use it I have only been able to use it once. I have to leave it on the charger when not in use otherwise it will be dead when I go to use it. When it’s on the charger and it gets to 100% there is no way to turn it off. If I hold the power button for five seconds it turns off but within a few seconds it turns itself back on again. If they don’t say a fix is coming within a week sadly it’s going back.

I’m having the same issue , I got mine a few days ago, I keep thinking I am turning it off but then after a while the white light comes back in . I went to use it this morning after being at 100% yesterday and it was completely drained. It’s now lost 20% over half a day . This is absolutely ridiculous. Sonos reckon on standby it will last around 10 days but I can’t see this happening we should be able to charge and be ready to pick up and go without charging everyday . I’m very disappointed I the roam for this. I thought maybe I was not turning off properly and came to see if I could find an answer and found this thread. .. has anyone found a answer to the problem? It is driving me mad keep turning itself back on. I don’t want it on standby permanently, I have other options for getting the weather etc. I just want to charge the roam , turn off and be ready to turn on when I want to take it outside. Surely that’s the point of a portable speaker

yep same issue as me, this is going back

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rubberduck

Renowned Enthusiast I

I’m going to post this everywhere I can. The “auto turn on” feature is SO.DUMB.

Makes this product trash, basically. I’ll probably be returning it.

Every other bluetooth speaker I’ve used before has auto-turn OFF. That makes 10000% more sense than auto-turn on. It would NOT be a big deal to turn my Roam on right before I want to use it. Who cares about a 2-second delay if your Roam is always dead !?

I suppose it depends how you use it. They probably expect most people will keep it on the charger when they’re on WiFi.

That’s a bad assumption. My Roam sits in a bathroom on a shower shelf. No charger or outlet there. Since it’s waterproof, I think this is not an unusual use case.

The problem is the wake from sleep mode when the app is used (even if using the app for OTHER Sonos speakers). This was a mistake in design. The app should allow the choice between always wake Roam vs wake Roam when I specifically want to wake the Roam - and supply a mechanism for doing so. I assume this is an easy software fix. Fix it!

yep this is an awful design

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GuitarSuperstar

Lead Maestro

this thing is a piece of crap, I have several sonos speakers and whoever designed this should be fired.

wanted to use it last night, dead.

again powered overnight. not connected to anything.

wnat to use it today.

dead again.

the power button on the back is useless and it is impossible to tell if it is fully off or not

this thing can't hold a charge for a few hours without being used. piece of crap.

If you press and hold the power button for five seconds until you hear a chime, it will power off the Roam completely which will conserve the battery’s charge. When powered off completely, the Roam only should lose 1%-2% charge per day.

"Receive with simplicity everything that happens to you." - Rashi

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MAFlyBoy

Lyricist I

I was having the same issue. I contacted support, and it turns out pressing the power button briefly only put the Roam into sleep mode which will drain the battery over time. I have to hold the power button down for 5-10 seconds. You’ll get a different chime than you get with just a quick press. Beware that plugging the charger in when it’s off will turn it on, so if you just pull the charger off when it’s done charging, don’t assume it’s off.

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Richard_161

Trending Lyricist I

For me the roam is not fit for purpose and i want my money back.

i took it on holiday after making sure it was 100% charged via usb c charger. Switched off, 3 days i to holiday I went to get it out to use and yes, completed drained and takes 10-15 mins to get a minimum charge to even show the white light. Useless.

What’s the point in having a speaker with guaranteed battery life if it’s nonsense.

And for the record it was turned off properly.

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