Enthusiast I

Roam is always turning itself on and the battery is always dead making the roam unusable

Forum|Forum|5 years ago
April 25, 2021
96 replies
16563 views

I hope an update is coming because I’m over going to use my roam and it’s dead. Out of the five times I’ve wanted to use it I have only been able to use it once. I have to leave it on the charger when not in use otherwise it will be dead when I go to use it. When it’s on the charger and it gets to 100% there is no way to turn it off. If I hold the power button for five seconds it turns off but within a few seconds it turns itself back on again. If they don’t say a fix is coming within a week sadly it’s going back.

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caesar327

Prodigy I

Has anyone received an update for this issue?
thanks.

Last update was 11th May, see this link for any new S2 App updates:

https://support.sonos.com/s/article/3521

I think the question was really whether Sonos is currently working on a fix. The last App update did not include a fix for the Roam where it wakes every time you use the App.

Bumper

I’ve returned my Roam. My family gave up using it since it was always dead from waking up.

@caesar327 had similar expectations to you in terms of standby time.

It’s a nice speaker but not really fit for my use case I suppose.

T

Totaleclipse

Lyricist I

Thanks. I’ll be sending mine back. Very disappointing.

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GaryGorilla

Enthusiast I

The battery life on the roam is absolutely terrible. It might be light enough to roam with you but it can’t play music the full day.

What was this latest update? Was it meant to help?

I have heard someone say take it off wifi and just use it via bluetooth but I can’t see this option.

Very disappointing product.

Bumper

The battery life on the roam is absolutely terrible. It might be light enough to roam with you but it can’t play music the full day.

What was this latest update? Was it meant to help?

I have heard someone say take it off wifi and just use it via bluetooth but I can’t see this option.

Very disappointing product.

Couple of reports about better battery life, couldn’t tell you though I returned mine, not interested in Beta testing

https://reddit.com/r/sonos/comments/nrtddx/it_looks_like_the_1311_update_fixed_battery_drain/

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chrisjones73uk

Contributor I

I have exactly the same issue. I've only used the Roam for 10 mins since having it delivered, but I've fully charged it 3 or 4 times, and switched it off after charging = put it to sleep.

My observations is that it keeps waking from sleep without my touching it, draining the battery and next time I look at it I have an orange light and depleted battery. I suspect it something about sitting on my Sonos WiFi network. I may put it in BT mode, put it to sleep and see if it stays asleep.

Hopefully an update will fix this problem. There is definitely an issue with sleep management and impact on battery life.

I am so frustrated after living all of my other sonos devices. I dont want it to sleep, i want it to be off inless i turn it on. Ive tried to use it twice after fully charging, thinking im switching off and then leaving until I want it. So far its had zero use as has never had charge when ive needed it. Totally useless given its purpose. I have a £100 sony speaker tgat works perfectly and just as i expect to use it. It even keeps a charge ! Hoping sonos come up with an update that actually switches it off.

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GaryGorilla

Enthusiast I

I have exactly the same issue. I've only used the Roam for 10 mins since having it delivered, but I've fully charged it 3 or 4 times, and switched it off after charging = put it to sleep.

My observations is that it keeps waking from sleep without my touching it, draining the battery and next time I look at it I have an orange light and depleted battery. I suspect it something about sitting on my Sonos WiFi network. I may put it in BT mode, put it to sleep and see if it stays asleep.

Hopefully an update will fix this problem. There is definitely an issue with sleep management and impact on battery life.

I am so frustrated after living all of my other sonos devices. I dont want it to sleep, i want it to be off inless i turn it on. Ive tried to use it twice after fully charging, thinking im switching off and then leaving until I want it. So far its had zero use as has never had charge when ive needed it. Totally useless given its purpose. I have a £100 sony speaker tgat works perfectly and just as i expect to use it. It even keeps a charge ! Hoping sonos come up with an update that actually switches it off.

I feel exactly the same. Each time I’ve wanted to take it somewhere it has no charge. What a flawed design to come on when you open the app. Why would I want the roam to come on when I’m watching TV with the Arc, Sub and One’s? Its a portable speaker and there is no need for it to turn on!!

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GuitarSuperstar

Lead Maestro

I have exactly the same issue. I've only used the Roam for 10 mins since having it delivered, but I've fully charged it 3 or 4 times, and switched it off after charging = put it to sleep.

My observations is that it keeps waking from sleep without my touching it, draining the battery and next time I look at it I have an orange light and depleted battery. I suspect it something about sitting on my Sonos WiFi network. I may put it in BT mode, put it to sleep and see if it stays asleep.

Hopefully an update will fix this problem. There is definitely an issue with sleep management and impact on battery life.

I am so frustrated after living all of my other sonos devices. I dont want it to sleep, i want it to be off inless i turn it on. Ive tried to use it twice after fully charging, thinking im switching off and then leaving until I want it. So far its had zero use as has never had charge when ive needed it. Totally useless given its purpose. I have a £100 sony speaker tgat works perfectly and just as i expect to use it. It even keeps a charge ! Hoping sonos come up with an update that actually switches it off.

If you want to turn it off, hold down the button on the back for five seconds until you hear a chime. I always turn off my Roam when I’m not using it and it keeps the battery charged for anytime I need it.

"Receive with simplicity everything that happens to you." - Rashi

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MAS007

Lyricist I

I hope an update is coming because I’m over going to use my roam and it’s dead. Out of the five times I’ve wanted to use it I have only been able to use it once. I have to leave it on the charger when not in use otherwise it will be dead when I go to use it. When it’s on the charger and it gets to 100% there is no way to turn it off. If I hold the power button for five seconds it turns off but within a few seconds it turns itself back on again. If they don’t say a fix is coming within a week sadly it’s going back.

If you hold the power button for 5 seconds the power light will go off and the Roam will shut off. Open the Sonos app and click “System” and it should show the Roam as “Offline.” If the Roam turned back on when you opened the app, you likely did not hold the power button long enough. I charged my Roam yesterday and powered it off and turned I back on 24 hours later and was still at 100%…..Before I figured this out I was losing 25% of the battery charge per day.

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Elkin72

Lyricist I

I have the same issue as everyone here regarding power and battery life. Another annoying ´feature´ is that it seems I have to plug it in to get the system to actually find it, otherwise the system tells me it’s offline. Great sounding product, but I’m considering returning because of these design flaws.

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