Playbar and two Play.1 surround sound not working while watching tv

May I suggest you go with Dolby Digital, which will give you true 5.1? If I recall correctly, PCM is a stereo signal, which the Playbar is decoding into a "fake" (although pretty good) 5.1 signal. Just be sure you're doing only Dolby Digital, and not any extra like Dolby Digital Plus, which the Playbar can't deal with.

And yes, I share your frustration with TVs that reset their sound settings when they're off for a period of time. This is one of those suggestions that I post frequently as a potential solution, due to what you're saying. And no, I've no idea how it happens, but it seems to occur fairly frequently. I've had the same issue recently, when I moved, and lost the settings on my TV. I was pretty frustrated for 10 or 15 minutes, until I pulled up the TV's audio menu, and then started cursing (someone....maybe myself?) as it had changed.

Good post!

I´ve got Playbar with 2 Play1 as surround and today I get no sound from my Play1 speakers

Sorry to hear that. Have you checked the two standard things?

1) Make sure that the TV is set to pass through Dolby Digital

2) Make sure that the source is also sending a Dolby Digital signal?

Same issue here.

Had a playbase for a week. Played music earlier in day through subs, not tv. Now sibs are no longer having any sound as surrounds. Joke . They were working fine unutl today for a week. It is D5.1. Pathetic

Also tried disconnecting and reconnecting surrounds. Not working. Pathetic

Same issue here.

Had a playbase for a week. Played music earlier in day through subs, not tv. Now sibs are no longer having any sound as surrounds. Joke . They were working fine unutl today for a week. It is D5.1. Pathetic

Hi rubberduck,

It sounds to me like there may be some wireless interference causing communication issues between your PLAYBASE and SUB. To be sure I'd like to see a diagnostic report from your system. Please send in a report then reply with the confirmation number.

I got playbar- sub - and 2x play 5- when playing music rear speakers are soft. And when watching TV rear speakers dont work... i dont understand helpppppp

I got playbar- sub - and 2x play 5- when playing music rear speakers are soft. And when watching TV rear speakers dont work... i dont understand helpppppp

Hey Halit, welcome to the Community. For soft music out of the rear speakers, I would recommend changing the surround settings from "Ambient" to "Full Stereo". Here's how:

Quiet sound or no audio from surround speakers

This article also explains the most common reasons you won't hear audio from the surrounds while watching TV. Do you know if your TV is sending out Dolby Digital audio, and are you watching something that would have surround sound in it?

yea the program i was watching was no surround the surround is working after i watched Movie and the rear speakers are fckin awesome now thnx for your reply my neighbours cant sleep now 😃

I have a similar problem, I have Playbar, Sub and now two 1s...
I have been trying to add the two 1s so I have surround sound

I have tried multiple times to set the Surround sound up, and get various issues with one of the 1s
Issues all seem to relate to one of my 1s, it either
- Refuses to connect to the surround sound (have tried swapping them around, chaning channel, resetting wifi, resetting the sonos 1s etc)
- Connects initially but then wont pair with the first 1 prior to final set up
- Does connect, but then wont play any tv sound (it is fine playing music, grouping etc)

I have noted that the button on top of the problematic 1 has a dull white light, whilst the fully functioning 1 has a much brighter white light

TV is a Samsung, connected via PCM, Playbar, Sub are all great and work fine, TV is hardwire connected to an Amazon Fire

Hoping you can provide a solution, my Diagnostic test number is 7780223, thank you guys, been a customer for 5 years, brilliant products (if a little frustrating at times)