Playbar and two Play.1 surround sound not working while watching tv

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Sadgoth

Lyricist I

Any help from the Sonos team? see above for issue and Diagnostic test number...

Tyler M

Retired Sonos Staff

Hello Sadgoth, thanks for posting to the Sonos Community. It appears the diagnostic is reporting some minor wireless interference that could be causing issues with bonding the PLAY:1's as surrounds. To troubleshoot wireless interference follow the steps here: https://sonos.custhelp.com/app/answers/detail/a_id/3650

Once the PLAY:1's are connected and set up as surround speakers make sure the PLAYBAR is receiving a surround sound audio signal. Not all TV channels are broadcast in surround sound and may not provide audio to the surround speakers. More details in our FAQ here: https://sonos.custhelp.com/app/answers/detail/a_id/3833

Let us know how it goes.

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