Playbar and two Play.1 surround sound not working while watching tv

Ive got my Soundbar hooked up to my boost with the cable going into the tv. Play 1's as surround with a sub. Get great sound out of playbar and sub only. Played with audio, tried changing channels and turning off autoplay tv....still notta.

Having the same problem and submitted a diagnostic. can anyone explain the issue and what was done to fix it?

Having the same problem and submitted a diagnostic. can anyone explain the issue and what was done to fix it?
Hi, we'd be happy to have a look. Can you reply with the diagnostic number?

6448191, thanks Max

6448191, thanks Max
The diagnostics looks fine, try adjusting the volume of the surround speakers. Since we are receiving 5.1 DD on the PLAYBAR, the surrounds will only produce effect sounds when receiving such a signal.

No difference

No difference, adjusting that volume increases the volume on my playbar only

So I have had the Sonos for a year and get nothing but sporadic blips out of the surrounds when regular tv is on. I have 4 play, a soundbar, bass unit and connect. Yah.....LOTS of investment for what amounts to high tech and completely useless gear.

It is really annoying. The surrounds disconnected completely at this point and now I cannot connect them. Well....let me rephrase that....I can connect them easily. It says so on my phone. They do not test nor doesa any sound come out of them.

I see a LOT of people having the same issue and a LOT of Sonos 'experts' asking for diagnostics but no solution. Everyone....keep sending in those diagnostics, that way you actually feel like you are doing something constructive to fix a problem that can't be fixed.

After shelling out thousands of dollars for crap Sonos that will not work I know what the answer is...get rid of them and buy something that actually works.

Sonos has been nothing but a disappointing and costly experience. Completely useless. Throwing them in the canal if I can't find someone who absolutely loves these pieces of crap.

So I have had the Sonos for a year and get nothing but sporadic blips out of the surrounds when regular tv is on. I have 4 play, a soundbar, bass unit and connect. Yah.....LOTS of investment for what amounts to high tech and completely useless gear.

It is really annoying. The surrounds disconnected completely at this point and now I cannot connect them. Well....let me rephrase that....I can connect them easily. It says so on my phone. They do not test nor doesa any sound come out of them.

I see a LOT of people having the same issue and a LOT of Sonos 'experts' asking for diagnostics but no solution. Everyone....keep sending in those diagnostics, that way you actually feel like you are doing something constructive to fix a problem that can't be fixed.

After shelling out thousands of dollars for crap Sonos that will not work I know what the answer is...get rid of them and buy something that actually works.

Sonos has been nothing but a disappointing and costly experience. Completely useless. Throwing them in the canal if I can't find someone who absolutely loves these pieces of crap.

My Playbar, Sub and 2 x Play 1s as surrounds are awesome. Been watching the Olypics with them and sometimes is like I'm in the arena with the athletes.

But guess what? If I only feed them Stereo I get virtually nothing from the surrounds - I expect that is what you are doing - Either your TV isn't passing the DD 5.1 signal or your source isn't supplying DD 5.1.

Here's a good idea for your future tech purchases:-

- As soon as you find out they don't do what you thought they did bury your head in the sand, wait until the warranty period is up and then start whining like a baby. It worked with this problem didn't it?

To all the people on this forum who've experienced the mysterious phenomenon of the LS and RS surrounds suddenly stop working, check your TV settings! I combed through these forums and was convinced there was something wrong with the Playbar pairing, so I reset the entire system multiple times, I verified that the red light was coming out of the optical cable, I confirmed in the Sonos app that the Playbar showed it was receiving a Dolby input signal while I was watching TV, all to no avail.

I was about ready to call it quits when I read a post on AV Forums that mentioned that newer TV's are capable of outputting different types of audio. Sure enough, I checked my Samsung F8000 smart tv while I had a tv show playing and tried accessing the MENU > AUDIO > ADDITIONAL SETTINGS > AUDIO FORMAT section and changing it between DTS and Dolby Digital to PCM.... and PCM worked! The rear Play 1 speakers were finally working again.

I'm not sure how the audio format changed itself on my TV, maybe I reset it after unplugging it, but hopefully this will be useful for other people to try.