Playbar and two Play.1 surround sound not working while watching tv

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jgatie

Start the TV on the Playbar. Go to the Rooms screen and tap the Group button in the Playbar section. This will allow you to group other rooms to what is playing on the Playbar. Check the Room you wish to group with the Playbar and tap Done.

R

ROCKI

Lyricist III

I can't get there on my controller. IPone 5. I can't get back to groups at all, which I think is the problem.

To get to the Rooms screen, tap the Room name at the top of the Now Playing screen.

That turned off the play bar with the tv on. Then, if I go to music both play. Can I delete a room and just put both speakers in one group so that I can hear the tv thru both speakers?
BTW - Thank you for helping.

WAIT! I turned the tv off and back on and now both are working.
Thank you again for helping!

K

Kushal

Contributor I

I have the same problem

K

Kushal

Contributor I

Your confirmation number is: 5457409. No surround sound while playing tv. Works fine with online music streaming service.

Ryan S

Retired Sonos Staff

Your confirmation number is: 5457409. No surround sound while playing tv. Works fine with online music streaming service.

Thanks Kushal, first off the diagnostic is showing that the PLAYBAR is getting a stereo signal currently right now, which means the surround speakers might not be playing noticeable audio, depending on what's happening. If you check under Settings > About Sonos the PLAYBAR entry will show what audio format is coming in.

This page has a lot of useful information on making sure you're getting the best possible experience. If you have a 5.1 audio source coming in, do your surrounds come on more noticeably?

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

K

Kushal

Contributor I

Hey Ryan now I have connected a sound extracter but still no sound 5467788. It is showing Dolby 5.1 on the app now

Ryan S

Retired Sonos Staff

Hey Ryan now I have connected a sound extracter but still no sound 5467788. It is showing Dolby 5.1 on the app now

Thanks, can you start with running a re-calibration on your surround players? Go to Room Settings > PLAYBAR > Surrounds and re-calibrate. When you do this, set the surrounds to be more than 10 feet away and then bring their volume up in surround settings?

If you're still not hearing any audio from the surrounds, can you send another diagnostic?

Please keep in mind, if the original source of the audio is in stereo, even if it gets converted to Dolby Digital 5.1 along the line somewhere, the starting audio doesn't have unique channels for surrounds and you may not get any sound out of them. The new Dolby Digital 5.1 signal out of that surround signal may have left and right channels only, with no audio playing out of the center and surrounds. The format would still say DD5.1, but there'd be no content in those missing channels.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

C

CLONG1

Lyricist I

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