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billy heiser
Contributor I
December 2, 2014
Question

Playbar and two Play.1 surround sound not working while watching tv

Playbar and two Play.1 surround sound not working while watching tv
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    Chris
    Chris
    Lead Maestro
    May 26, 2015
    John - are you saying you had it working and then returned bridge and don't know how to get it working now?
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Jezwillmar
    Lyricist III
    December 14, 2015
    This is happening to me too diagnostic number 52 3745 7
    Max P
    Max P
    Sonos Employee
    December 22, 2015
    This is happening to me too diagnostic number 52 3745 7
    Hi, is your system still experiencing the same problem? Depending on the source of the audio it's possible the rear surround speakers will not play or will play time to time.
    If you are watching TV and the audio source is in stereo the Sonos will do it's best to up mix the audio so all the speakers are used.
    But after reviewing the diagnostic, I see you have wireless extenders. Wireless extenders may give issues as the Sonos system may be trying to connect to them.

    Due to the issue, the best would be to contact our customer care team by phone. A Sonos agent will be able to offer you live troubleshooting and remotely connect to your system.
    You can find our contact information here: www.sonos.com/contact
    Help others find useful posts by clicking the like button and selecting the best answer to your question.
    Jezwillmar
    Lyricist III
    December 22, 2015
    Hi, no I've sorted it. It was a sound setting on my sky box. Thanks
    ROCKI
    Lyricist III
    December 27, 2015
    Hi, I have a playbar and one Play:1. I want them to play together all the time. The playbar works great! When I first started with the play:1 I had music from both, now I can't get the music thru the play:1. How can I get tv and/or music to play at the same time? Thanks.
    jgatie
    jgatie
    December 27, 2015
    Group the Play:1 with the Playbar by bringing up the Rooms screen and hitting the Group button on the Playbar entry. Check the Play:1 and hit Done.
    ROCKI
    Lyricist III
    December 27, 2015
    Group the Play:1 with the Playbar by bringing up the Rooms screen and hitting the Group button on the Playbar entry. Check the Play:1 and hit Done.

    I can't get there on my controller. IPone 5. I can't get back to groups at all, which I think is the problem.
    jgatie
    jgatie
    December 27, 2015

    I can't get there on my controller. IPone 5. I can't get back to groups at all, which I think is the problem.

    To get to the Rooms screen, tap the Room name at the top of the Now Playing screen.
    ROCKI
    Lyricist III
    December 27, 2015

    I can't get there on my controller. IPone 5. I can't get back to groups at all, which I think is the problem.

    To get to the Rooms screen, tap the Room name at the top of the Now Playing screen.
    ROCKI
    Lyricist III
    December 27, 2015

    I can't get there on my controller. IPone 5. I can't get back to groups at all, which I think is the problem.

    To get to the Rooms screen, tap the Room name at the top of the Now Playing screen.

    That turned off the play bar with the tv on. Then, if I go to music both play. Can I delete a room and just put both speakers in one group so that I can hear the tv thru both speakers?
    BTW - Thank you for helping.
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