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billy heiser
Contributor I
December 2, 2014
Question

Playbar and two Play.1 surround sound not working while watching tv

Playbar and two Play.1 surround sound not working while watching tv
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    User218011
    Lyricist III
    March 13, 2015
    To me that means the playbar isn't sending any surround info to the Play:1's for what you are watching. 
    It didn't seem to help when I plugged into CB, but I did get 5.1 when I plugged into apple TV. So any thoughts on how to get the CB, the Apple TV and the BR into the playbar?
    Lesli T
    Lesli T
    Sonos Staff
    March 13, 2015
    Same problem here. Bought 2 Play 1's and a Bridge today. I already had the Play Bar.
    All has been connected following the instructions. Sound of TV (Bar) goes up and down when I press the volume buttons on both Play 1's. There is just no sound coming out of them.
    Diagnostic number: 4410355

    Can you check in the "About my Sonos" option in the Settings menu and see what audio format your TV is passing through? There is a chance that your TV is not passing through 5.1 sound.
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    User330736
    Lyricist III
    March 17, 2015
    Same problem here. Bought 2 Play 1's and a Bridge today. I already had the Play Bar.
    All has been connected following the instructions. Sound of TV (Bar) goes up and down when I press the volume buttons on both Play 1's. There is just no sound coming out of them.
    Diagnostic number: 4410355
    It's a KDL-50W815B and is supposed to be passing 5.1 automatically.
    I discovered the 2 Play 1's are working when using the DVD player. Just not when it's TV only. I'm using a Sky box.
    User330736
    Lyricist III
    March 18, 2015
    Same problem here. Bought 2 Play 1's and a Bridge today. I already had the Play Bar.
    All has been connected following the instructions. Sound of TV (Bar) goes up and down when I press the volume buttons on both Play 1's. There is just no sound coming out of them.
    Diagnostic number: 4410355
    Thanks Dave ! That's what it was. As simple as that.
    I've changed the Digital Audio Output - HDMI to "DOLBY D" and I've got now sound coming out of the Play 1's.
    Thanks again.
    Dave
    Dave
    Headliner II
    March 18, 2015
    Same problem here. Bought 2 Play 1's and a Bridge today. I already had the Play Bar.
    All has been connected following the instructions. Sound of TV (Bar) goes up and down when I press the volume buttons on both Play 1's. There is just no sound coming out of them.
    Diagnostic number: 4410355
    That's great news Erik, enjoy 🙂
    Sonos Boost - PlayBar with Surround Sound Play 1's (Living Room) - Stereo Pair Play 1's (Dining Room) - Stereo Pair Play 1's (Kitchen) - Amp with two Canton 845 ceiling speakers (Bathroom) - Sonos Move - HomePod Mini x1
    Chuck Kyle
    Lyricist I
    March 26, 2015
    Seems like I am having a similar issue as others. Music- sound bar and 2 x Play1 and sub sounds great. Tv seems like sound bat only. Diagnostic number 4450202. Thanks Chuck
    User213627
    Lyricist I
    May 20, 2015
    Hi Lesli, I'm having the same problem: TV is Samsung, Playbar, 2 x Play:1. I submitted a support Diagnostics # 4575590
    User213627
    Lyricist I
    May 20, 2015
    I have same issue: when playing music, Play:1 is working fine. It's only when using Play:1 with TV. I already submitted to you diagnostic 4575590
    Lesli T
    Lesli T
    Sonos Staff
    May 22, 2015
    Hi there. It looks like you were playing music when you submitted the diagnostic. Can you do me a favor, and send us another diagnostic number taken while you are playing sound from the television? It will help us see what is going on with your surround settings. Thanks.
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    John_245
    Lyricist II
    May 26, 2015
    hi lesli my name is John i have the same problem got a playbar and two
    play ones and have no stereo as i got a new tv i was told i dont need the bridge as sonos has updated the playbar ?? i had stereo but no more i handed the bridge back got a refund but not a happy chappie as the system is no good as i got this for the great stereo that the system is known for please get back to a frustrated customer
    cheers
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