Avid Contributor I

Answered

Play back issue with Sonos Roam

13 replies
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Got my Roam today and was using it for the best part of 2 hours.

All of a sudden the music stopped and I noticed the following error in the app:

“Playback stopped in Sonos Roam. Your Spotify account is in use somewhere else”

I have a family account so there’s no possibility that others in my family were using my account. In the end I had to select the “sign out of all devices” option in Spotify and fingers cross it seems to have worked.

First time I’ve seen this problem in the many years I’ve used Sonos and wasn’t sure if it was coincidental with the new Roam device or if it was genuine problem.

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Corry PAnswer

Sonos Staff

There’s a similar thread here:

I’ve asked for this to be investigated - thanks for bringing this to our attention, @Kamenrider

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GuitarSuperstar

Lead Maestro

Are you sure that no one else in your family is using your account on another speaker?

"Receive with simplicity everything that happens to you." - Rashi

K

KamenriderAuthor

Avid Contributor I

No. Just the Mrs at home and she doesn’t listen to music whilst working from home

K

KamenriderAuthor

Avid Contributor I

Update:

I think the problem may have been caused by my daughter and I listening to her playlist at the same time. We both have our own accounts. Still trying to prove it.

It would appear that it’s not Roam related but maybe for useful for others to be aware of.

Corry P

Sonos Staff

Hi @Kamenrider

Thanks for your post!

If you have a Family account with Spotify, I believe you can have up to 6 simultaneous streams. It shouldn’t matter if two of you are both listening to the same playlist.

Did you switch from Bluetooth playback to normal WiFi streaming at any point? The change in public IP address (if, while on Bluetooth your phone was connected to Mobile Data) may have triggered something at Spotify’s end. Again, as you have a Family account, this shouldn’t matter.

If it keeps happening, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system, though it may be an idea to ask Spotify to check things too.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

K

KamenriderAuthor

Avid Contributor I

No, the roam has always been on Wifi and yes the problem is still happening.

Airgetlam

What did the technical support team say when you got in touch with them?

Bruce

melvimbe

This is definitely something that needs to be looked into by Sonos/Spotify, as you’re not the first person to report this after after setting up the Roam.

Danny

Corry PAnswer

Sonos Staff

There’s a similar thread here:

I’ve asked for this to be investigated - thanks for bringing this to our attention, @Kamenrider

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

K

KamenriderAuthor

Avid Contributor I

Ah, good to know it’s been looked into.

K

KamenriderAuthor

Avid Contributor I

What did the technical support team say when you got in touch with them?

They didn’t have much to say other than the issue should be escalated to the devs.

I did some further testing last night.

Listening to some random music on the roam (not my daughter’s playlist) on Wifi via the S2 app. Started to play some random music on my Sonos Arc/Wifi/S2 and the music on the Roam stopped with the error message in the original post.

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