Play back issue with Sonos Roam

13 replies
1246 views

Got my Roam today and was using it for the best part of 2 hours.

All of a sudden the music stopped and I noticed the following error in the app:

“Playback stopped in Sonos Roam. Your Spotify account is in use somewhere else”

I have a family account so there’s no possibility that others in my family were using my account. In the end I had to select the “sign out of all devices” option in Spotify and fingers cross it seems to have worked.

First time I’ve seen this problem in the many years I’ve used Sonos and wasn’t sure if it was coincidental with the new Roam device or if it was genuine problem.

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Corry PAnswer

Sonos Staff

There’s a similar thread here:

I’ve asked for this to be investigated - thanks for bringing this to our attention, @Kamenrider

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

K

King_devick

Lyricist I

Same exact issue here . Music will randomly stop playing and now it’s connected with no music coming out

A

AP2021sg

Lyricist I

i set up a sonos roam was streaming fine for like a minute and then the streaming stop. tried again and again and it does the same thing. searched the web and many others are experiencing the same. It is a defective product

S

Sacha1

Lyricist I

Massive issues woth my Roam dropping music playback. I have spent 6+ hours woth Sonos support trying endless different things to resolve and still the issue persists. Multiple diagnostic tests run and still NO eeolution. No such issues on my legacy Sonos One. Can’t I just get a replacement Roam device as others appear to have received and then saying no such issues with the new Roam device. Losing the will on this now!!!!

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