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Play:5 losing bass - it is a known problem

  • November 20, 2013
  • 6 replies
  • 1158 views
J
turning up then down brings it back. Unit is about 2 years old.
    B
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    6 replies

    B
    • Björn Olsson
    • Lyricist I
    • November 28, 2013
    Mine too!
    One out of three units I bought 2,5 years ago.
    The bass went away while I was listening this evening....
    Daniel H
    Forum|alt.badge.img+3
    • Daniel H
    • Sonos Employee
    • December 3, 2013
    Hi John, Hi Bjoern, 

    could you both please reply with the serial numbers of the units in question so we can have a closer look ? 

    Regards, 

    Daniel H. 
    Help others find useful posts by clicking the like button and selecting the best answer to your question.
    N
    B
    • Björn Olsson
    • Lyricist I
    • December 3, 2013

    Serial number is **-**-**-**-**-**:*.

     

    Moderator Note: Serial Number removed for privacy.

    N
    • nanopete
    • Lyricist I
    • June 17, 2019

    Hi!, I have the same problem with my Play:5 gen 1.
     

     

    Moderator Note: Removed Serial Number for privacy.

    Ryan S
    Forum|alt.badge.img+26
    • Ryan S
    • Retired Sonos Staff
    • June 17, 2019
    Hi @nanopete, for this sort of issue it'd be best if you can contact our support team directly. Daniel's post above is from 5+ years ago, the current process to get this sorted out quickest is to work with a technician directly.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Airgetlam
    B
    • borazh
    • Lyricist I
    • February 19, 2020

    I’ve had some success by adjusting the equalizer levels at the source: increasing the bass in the analog signal sent from my phone to the Play:5 (gen 1) unit by 3.5mm cable. 

    It seems that the bass cuts out when the lower frequencies are below a threshold. It then stays off until there is a significant increase in bass activity on the signal.

    It also seems to cut out when the bass in the signal has little variation, like the same few notes or sound. But its behaviour is not consistent when I play the same bit repeatedly.

    Playing with the volume setting on the unit also works, as indicated by @Björn Olsson, but it returns to its previous behaviour quickly after.

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