Move: Battery Drain Test

I received my MOVE last week. Charged battery to 100% day one and tested speaker in both wifi and bluetooth modes. Great sound. I was very happy with the purchase…. BUT, battery drained over 4 days to zero. when in complete power off mode. Went to use after 4 days and had to leave in charger to charge up to 100% for 1 hr plus in order to take outdoors for off line use…. aggravating and not up to the anticipated quality of Sonos.

I have reviewed all the posts but have yet to see an official response from Sonos that they are both aware of the issue and are investigating corrective action.

The speaker should perform as well as other devices that use batteries such as Iphone etc. The 11 hrs is a joke for advertising. Plan on 5-6 hours, which, while not bad is ½ of the advertised ….. C’mon Sonos you are better than this.. 

Is anyone at Sonos working on this bug?

Ryan S acknowledged it before his retirement from Sonos.  I hope it isn’t in limbo and is actively being looked at.

The Move is a great speaker but it draining power the way it does when supposedly completely powered down is not acceptable for a $400 speaker!

Hi folks! I can imagine how inconvenient it is to all of you and we really appreciate your patience. Just to let you know that the issue is open and the designated team are still working on it. We’ll keep you posted here. 

Thanks Krishma! But please really have to solve this problem as soon as possible!! This is not a cheap product… with good finishing and sound, but annoying battery drain that make me don’t really want to use it! I remembered when I bought the MOVE, I promised to bring and show my friend how good it is and therefore I’ve fully charged it the day before we met. However for some reason I was not available that weekend and therefore we met the next weekend… When I tried to show him the MOVE, the battery was completely drained… and you can imagine how embarrassing that moment was!! 

The longer the silence goes on from Sonos about the Move battery issues, the more I think that it’s not something that can be fixed by software. Really sad because I would have bought one by now if it wasn’t for the battery drain issues.

Just returned mine to SONOS since it is still in the window. If they sort it out, I’ll reconsider.

Hi folks, thanks for reaching out with the Sonos Community! We greatly appreciate you being a part of the Sonos family. It is our pleasure.
I have some suggestions for you about this issue. First, try to power off the Sonos Move by removing the Move from the charging cradle or USB-C charger. Press and hold the power button for 30 seconds. Wait an additional 5 seconds after powering off the Move then turn on the Move again or place the Move on the charging cradle in the correct orientation. If it is still the same after trying that, I’d suggest trying to reset the Move to its factory settings. After reset, try to observe again and if it’s still the same, call 800-680-2345 from Monday to Friday from 10 am to 9 pm ET to further check and maybe proceed with the replacement same with @revoshift as the investigation is still ongoing and we want you to enjoy your speaker. 

Please let us know if there’s anything else we can help you with. We and the community are always here.

The last communications from Sonos staff on this thread said that they were investigating a software issue. Are they still investigating this? Has a solution been found? I’m not sure that resetting the Move to factory settings is going to achieve anything if it is a software issue?

The main problem this device has in my opinion (and I don’t own one yet) is that it loses so much battery life when switched off completely. People who know what they are doing have stated that their Move wasn’t in standby mode, it was completely powered off and still lost a lot of battery life. That is unacceptable for me.

Hi @JohnG666, thanks for reaching out and we appreciate your time here with the community. Resetting is part of the troubleshooting if everything has been tried if it will make any difference and if it’s not, reach out to our phone support team and proceed with the replacement as it shouldn’t be that way while we’re working on it. We understand it is indeed inconvenient and unacceptable. Rest assured that we are doing our best here to make it up to you so you can continue enjoying what you’ve invested with us. 

Please let us know if there’s anything else we can help you with. We and the community are always here.

Is there an update from Sonos on this issue? Does this problem exist for a small subset of Move or is every unit affected the same way? I’m considering returning my unit as I find it unacceptable at the price point Sonos positions itself.