Move: Battery Drain Test

Hi @n1c0, welcome to the community, and thanks for reaching out. I understand where you are coming from and we all want the Sonos products like the Move to work smoothly so you can enjoy your music and experience with us so if it’s not acting as it should be, call 800-680-2345 from Monday to Friday 10 am to 9 pm ET to better assist you. Just let us know if you still need anything.

We and the community are always here to help.

Subscribing as I am having same issue. First time I have ever seen a battery (let alone in a $400 device) go from 100% to 0% without use / powered off in less than 1 week. Other than that, love the sound quality and build quality of the Sonos Move. 

Sonos - Please let me know if there is a fix out there or update required for the device. 

Hi @Dan CT 2020, welcome to the Sonos Community! Thanks for bringing this up here and let me help you with this. If it’s totally off and you’ve fully charged it before powering off, it should stay as it is. Try to reset the Move to its factory settings if it will make any difference. If not, call 800-680-2345 from Monday to Friday from 10 am to 9 pm ET to better assist you. Hope this helps. We and the community are always here to help.

Another month has past since me last asking about the Move and still nothing has been said about the battery issues that a lot of people are suffering with.

I don’t own a Move yet and won’t until this is explained/sorted. Has anyone actually had their battery issues sorted by going through the reset routines that seem to be the standard scripted answer for this problem?

Hi @JohnG666, thanks for your response. I understand where you are coming from and the Move should work as it is without problems. We’re here to help, isolate, and troubleshoot if there’s a problem and if it’s really needed to be replaced. Also, all purchases from Sonos.com are covered by our money-back guarantee, so you can try our Sonos Move and check it with our Sales team. We and the community are always here to help.

My Move just arrived and I discovered this thread. It brings up a few questions.

1. Is there a way to test or learn if this problem affects my Move without turning it off for a week to see how much batter is left? Having to spend a week to diagnose a possible issue seems a bit inordinate.
2. If everything is working properly how long can I expect to store my Move while turned off and expect it to turn on again?
3. If the battery drains completely will the Move become operational immediately when placed on the charging stand? (And if not immediately, how long will it take?)

It’s been over a year and STILL no defintive answer as to why the MOVE’s battery drains ridiculously fast?  If I had read this thread a week ago before I purchased I doubt I would have bought it.  Just like everyone else, I was shocked to see my MOVE going from full charge to half dead after not using it for 3 days.  That’s absolutely ridiculous for a $400 device.  And while I realize that this is beyond their control,  the customer service replies in this thread are still insulting at this point. Telling customers to basically “reboot” their MOVEs is a pathetic panacea. 

I just received my Move. Charged it up to 100% and then took it off the cradle. I Listened to music on WiFi for a couple hour and went to bed. When I went to listen to music again the next day the battery was completely dead.  How long should the battery last on WiFi standby?

Have exactly the same issue in Move bought yesterday.

I hope this issue will get more attention as the Move seems to be selling well during this holiday sale.

While the Move should still go into a low power mode and not be dead if left off cradle overnight, this issue is with discharge when its supposed to be completely off.  

Did you do a long press of power until a chime is played when you shut it down?