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simondo
Trending Lyricist I
March 1, 2018
Answered

individual rooms dropping in and out of group

Hi,

I have sonos throughout my flat - so not that large an area really. I have two players at separate ends of the flat hard wired. I've started to get an increasing problem of players dropping in and out or coming to multi play late.

Help appreciated.

Diagnostic test done during drop outs: 363246129
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Keith N
Keith NAnswer
Sonos Staff
March 6, 2018
Hi there, simondo. Thanks for the diagnostic report! Based on my findings, it seems we will need to replace your Kitchen PLAY:5. Please send me a PM with the following information and I will be happy to get you sorted.

First and Last Name:
Shipping Information:
Contact Number:

Thanks!
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
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UKMedia
UKMedia
March 1, 2018
No, you need to click on Network Matrix - the last menu option
Remember: Sometimes Red Wine helps :)
simondoAuthor
Trending Lyricist I
March 1, 2018
Found it in the end. 😛
UKMedia
UKMedia
March 1, 2018
🙂 Are there any Red or Amber cells?
Remember: Sometimes Red Wine helps :)
simondoAuthor
Trending Lyricist I
March 1, 2018
Easier to see:
UKMedia
UKMedia
March 1, 2018
From the nodes visible in the pic, they all look good. Can I just check that you've removed any Wi-Fi credentials in the Sonos App>Settings>Advanced>WiFi Setup? If they are still there, please remove the password and press Reset - You don't need this as you have two wired players. If the problem persists, please try changing the Sonos Net Channel and retest.
Remember: Sometimes Red Wine helps :)
simondoAuthor
Trending Lyricist I
March 1, 2018
Nothing there, so hanged channel. Thanks for your help, hopefully something will show in the diagnostics.
simondoAuthor
Trending Lyricist I
March 2, 2018
Another diagnostic submitted: 1956946720.
Keith N
Keith NAnswer
Sonos Staff
March 6, 2018
Hi there, simondo. Thanks for the diagnostic report! Based on my findings, it seems we will need to replace your Kitchen PLAY:5. Please send me a PM with the following information and I will be happy to get you sorted.

First and Last Name:
Shipping Information:
Contact Number:

Thanks!
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
simondoAuthor
Trending Lyricist I
March 7, 2018
Thanks Keith!

Makes sense. A few weeks ago the kitchen 5 disappeared from the network. I faffed around for 15 minutes trying to get it back on, but due its proximity to a switch, I simply hard wired it and forgot about the issue.

It's a shame though - that one even still has the plastic on it. OCD? 😛
Keith N
Keith N
Sonos Staff
March 7, 2018
No problem at all. Keep an eye on your inbox from an email from the Product Team. Thanks again for your patience!
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
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