individual rooms dropping in and out of group

20 replies
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Hi,

I have sonos throughout my flat - so not that large an area really. I have two players at separate ends of the flat hard wired. I've started to get an increasing problem of players dropping in and out or coming to multi play late.

Help appreciated.

Diagnostic test done during drop outs: 363246129

Audio Interruptions

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Keith NAnswer

Sonos Staff

Hi there, simondo. Thanks for the diagnostic report! Based on my findings, it seems we will need to replace your Kitchen PLAY:5. Please send me a PM with the following information and I will be happy to get you sorted.

First and Last Name:
Shipping Information:
Contact Number:

Thanks!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

UKMedia

Can you please power down the following devices for 10 secs, letting each complete the boot sequence before moving to the next one:

- Router
- Any wired network device
- Any wired Sonos devices
- All other Sonos devices

If this fixes the problem I suggest that you enter your Router config page and reserve the IP addresses for your Sonos players at the upper end of the DCHP range. e.g. I use 192.168.0.200 and above.

If you don't know how to do this then please let us know your make and model of your Router and we'll give you instructions.

Remember: Sometimes Red Wine helps :)

S

simondoAuthor

Trending Lyricist I

Yeah already tried that, but tbh, already looked at IP Table and couldn't see any issues. Even flicked the electric off to power everything down in the house that I may have forgotten. Still no joy.

Thanks for help though.

UKMedia

Can you have a look at this: http://192.168.0.201:1400/support/review and look at the Network Matrix to see if it highlights any specific issues?

Remember: Sometimes Red Wine helps :)

S

simondoAuthor

Trending Lyricist I

http://192.168.0.201:1400/support/review. OK you got me. What should I be finding at this address?

UKMedia

If this is within your IP address range it should show the Sonos net connections between your players.

Remember: Sometimes Red Wine helps :)

S

simondoAuthor

Trending Lyricist I

Yeah, it's not in range. Where do you get 201 from though?

UKMedia

You can replace that with the IP address of one of your players

Remember: Sometimes Red Wine helps :)

S

simondoAuthor

Trending Lyricist I

Office Sonos (RINCON_5CAAFDF3CE6C01400)
Bedroom Sonos (LR) (RINCON_B8E937BD895201400)
Bedroom Sonos (RINCON_949F3E64B6AB01400)
TV Sonos (RINCON_949F3E6470FD01400)
Bedroom Sonos (RR) (RINCON_B8E937BD8BEE01400)
Hall Sonos (RINCON_5CAAFD23422601400)
Bedroom Sonos (SW) (RINCON_B8E93765C2CE01400)
Living Sonos (L) (RINCON_5CAAFD01CC7801400)
Living Sonos (R) (RINCON_5CAAFD00A47C01400)
Kitchen Sonos (RINCON_5CAAFDF1624801400)
Living Sonos (S) (RINCON_949F3E305F8801400)
Network Matrix

Thanks - This is what it brings up.

UKMedia

Can you post your Network Matrix image

Remember: Sometimes Red Wine helps :)

S

simondoAuthor

Trending Lyricist I

I've had a little google and understand what image you're after - but where is it? Should it be showing with the text I pasted?