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nathanwrightsman
Contributor I
February 24, 2018
Answered

Hardwired but "network connection speed insufficient to maintain playback buffer"

My Sonos is hardwired into my computer. Recently it loads my lossless flac files from Windows Music Player (Music Library on Sonos) very slowly (if at all), and stops and/or skips around and then stops completely saying "network connection speed insufficient to maintain playback buffer." I am hardwired into the computer.

I am unable to use my mouse. I cannot close Sonos. I cannot use any other programs on my computer. Diagnostics number 1864007032

I fixed this latest problem by connecting an Ethernet cable between my Sonos and my wireless router.

My new problem is I have a wireless speaker that requires hardwiring into my computer as well as my wireless router. I am disappointed with the Sonos Play 5 usability. Sounds good if it works. I have only one Play 5 plugged into my computer and I don't use any gadgets or devices besides Windows Media Player (Windows 7).
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    AjTrek1
    AjTrek1Answer
    February 25, 2018
    Thanks for your commentary AjTrek. I am under the impression that a wireless connection, and perhaps an Internet connection is necessary for the Sonos hardware to work properly, even if it is only used as a wired computer speaker. I had issues transmitting my flac files from my computer using just the wifi, which is why I used the line in from my computer.

    Hi nathanwrightsman

    The internet connection is used to update your Sonos and/or accommodate one of the supported streaming services via the Sonos App.

    Here's a link on Wi-Fi (Standard) setup and Boost setup. Boost is the better of the two: https://www.sonos.com/en-us/support/setting-up-sonos

    Just for kicks and grins :D_ here's a link on Sonos audio formats: https://sonos.custhelp.com/app/answers/detail/a_id/80/~/supported-audio-formats

    Cheers!
    Together Everyone Achieves More = T.E.A.M.
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    5 replies

    AjTrek1
    AjTrek1
    February 25, 2018
    Hi nathanwrightsman

    OK. Please explain. How is your Sonos hardwired into your computer? By what means?
    Together Everyone Achieves More = T.E.A.M.
    nathanwrightsmanAuthor
    Contributor I
    February 25, 2018
    3.5mm cable; the only line in the Sonos Play 5 offers.
    AjTrek1
    AjTrek1
    February 25, 2018
    3.5mm cable; the only line in the Sonos Play 5 offers.

    I thought that was what you meant. From what you've provided I can't see that a buffering problem on your computer has anything to do with your Sonos Play 5. Especially since you say music played on it is through a 3.5mm cable from your computer to the Play 5.

    If you are having problems when using the Sonos App via Wi-Fi the first place to look is your network (i.e. IP Address conflict, channel congestion, interference from other wireless etc.). Connecting an Ethernet cable_Sonos Play 5 to router_is to establish Boost mode which is generally more stable than a W-Fi setup. It is under those conditions_Wi-Fi or Boost setup_that you would want to submit a diagnostic. Ironically, the diagnostic could prove a faulty speaker. 😞

    To be clear I'm not saying that a diagnostic would not detect a buffering issue but it stills goes back to your network connection and possibly your ISP.

    It will be interesting to see what Sonos has to say regarding your diagmostics.

    Cheers!
    Together Everyone Achieves More = T.E.A.M.
      nathanwrightsmanAuthor
      Contributor I
      February 25, 2018
      Thanks for your commentary AjTrek. I am under the impression that a wireless connection, and perhaps an Internet connection is necessary for the Sonos hardware to work properly, even if it is only used as a wired computer speaker. I had issues transmitting my flac files from my computer using just the wifi, which is why I used the line in from my computer.
      AjTrek1
      AjTrek1Answer
      February 25, 2018
      Thanks for your commentary AjTrek. I am under the impression that a wireless connection, and perhaps an Internet connection is necessary for the Sonos hardware to work properly, even if it is only used as a wired computer speaker. I had issues transmitting my flac files from my computer using just the wifi, which is why I used the line in from my computer.

      Hi nathanwrightsman

      The internet connection is used to update your Sonos and/or accommodate one of the supported streaming services via the Sonos App.

      Here's a link on Wi-Fi (Standard) setup and Boost setup. Boost is the better of the two: https://www.sonos.com/en-us/support/setting-up-sonos

      Just for kicks and grins :D_ here's a link on Sonos audio formats: https://sonos.custhelp.com/app/answers/detail/a_id/80/~/supported-audio-formats

      Cheers!
      Together Everyone Achieves More = T.E.A.M.
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