Contributor I

Answered

connectivity

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Hi my Sonos keeps dropping out from WiFi. Every other device in the house is connected to WiFi but my Sonos app isn’t finding my speakers

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Mr. TAnswer

I have a bt home hub and a EE booster. Hope that answers your question not great with tech

If your mobile connects over the EE booster then your system won’t be found.

You need to ensure your mobile is connecting on the same Wi-Fi network as Sonos.

Unplug the EE booster and see if your connection to Sonos becomes more stable over a period of time.

P

P1553d off

Trending Lyricist I

Welcome to the unpredictable world of Sonos!!

this is what they don’t tell you in the store, people on here will tell you it’s your fault and make you feel silly by telling to to change a lot of settings (that ultimately won’t make a difference)

Moderator Note: Modified in accordance with the Community Code of Conduct

AjTrek1

@Katgrace81

OK…you can either believe @P1553d off or you can provide information about your device, network and Sonos setup or call Sonos tech support. Maybe then we can help. It’s your choice.

Together Everyone Achieves More = T.E.A.M.

K

Katgrace81Author

Contributor I

Hi I have 3 era 100’s all in separate rooms. WiFi is sufficient all other devices no problem. One minute they work the next they don’t! Frustrating!!

AjTrek1

Does your network consist of extenders and are you using your own router ( or mesh setup) In conjunction with an ISP provided router and modem.

Together Everyone Achieves More = T.E.A.M.

K

Katgrace81Author

Contributor I

I have a bt home hub and a EE booster. Hope that answers your question not great with tech

Stanley_4

Grand Maestro

What does the signal strength look like for each Sonos?

Have you tried the basic fixes recommended in the support section?

https://support.sonos.com/en-us/search?q=Wifi

P

P1553d off

Trending Lyricist I

Ooh did somebody mention the app update that wreaked havoc and Sonos couldn’t fix and left it to the ‘Sonos community’ to figure out?

no thought not!!

sonos has become the domain tech geeks despite being sold in retail stores with no warning of the potential difficulties. Dont get me wrong when it works it’s fantastic, it’s just so dang unreliable

AjTrek1

@Katgrace81

When did the issues start or have they been happening since you installed Sonos?

Together Everyone Achieves More = T.E.A.M.

K

Katgrace81Author

Contributor I

@AjTrek1 I’ve only had them a week, no issue setting them up or on the first day of using them. But the last 3 days they’ve been very temperamental

Mr. TAnswer

I have a bt home hub and a EE booster. Hope that answers your question not great with tech

If your mobile connects over the EE booster then your system won’t be found.

You need to ensure your mobile is connecting on the same Wi-Fi network as Sonos.

Unplug the EE booster and see if your connection to Sonos becomes more stable over a period of time.

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