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Katgrace81
Contributor I
November 21, 2025
Answered

connectivity

  • November 21, 2025
  • 11 replies
  • 199 views

Hi my Sonos keeps dropping out from WiFi. Every other device in the house is connected to WiFi but my Sonos app isn’t finding my speakers 

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Best answer by Mr. T

I have a bt  home hub and a EE booster. Hope that answers your question not great with tech 

If your mobile connects over the EE booster then your system won’t be found.

You need to ensure your mobile is connecting on the same Wi-Fi network as Sonos.

Unplug the EE booster and see if your connection to Sonos becomes more stable over a period of time.

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AjTrek1
AjTrek1
November 22, 2025

​@Katgrace81 

Thanks for the reply. Your answer speaks volumes!

There is obviously an issue with your network, your device or updates needed. I’m going to try and walk you through a few things. Don’t let the number of steps overwhelm you. However, you need to follow them in the order listed.

Reboot your Network and Sonos

  1. Unplug your Era 100’s in each room
  2. Unplug your BT Hub and EE Booster wait 30 seconds and plug them in again. Wait another 2 minutes to allow them to re-connect.
  3. Delete the Sonos App from your device 
  4. Connect your device to your Wi-Fi network
  5. Check your device for software update and install if needed
  6. Plug in your Era 100;s and allow them to come back (About 2 minutes)
  7. Reinstall the Sonos app ]
  8. Select Join Existing System 
  9. Accept all prompts
  10. Sign-in with your credentials 
  11. You should see all your Era 100’s 

Check Signal Strength

  1. Open the app and go to each room (which should have different names)
  2. Scroll down to Products > Era 100 > Network > You should now see the Signal Strength
  3. Signal strength should read no less than Good.
  4. If reading Fair that means your Wi-Fi isn’t reaching that unit or units
  5. You may have consider a network upgrade

If Signal Strength is Good or Better  let’s check for Sonos Hardware updates

  1. Open the app
  2. Click the Cog Wheel in the upper right corner 
  3. Scroll down to General Settings > System Updates > Check for Updates
  4. If needed run the process

If you are still having issues then and nothing popped-up that was listed in Red then the next step is to run a diagnostic within 10 minutes of the next occurrence and call Sonos Tech Support. Make note of the Reference ID; but do not publish it in this community. 

  • Open the app
  • Click the Cog Wheel in upper right corner
  • Scroll down to Visit Help Center > Submit Diagnostics

Note: If you can’t run a diagnostic call Sonos Tech Support

I hope this helps. I must leave on a trip and won’t be able to respond for a while. Hopefully, another member can chime in if you need additional assistance. Good Luck!

EDIT: Looks like ​@Mr. T may have a solution. He responded while I was typing. So maybe my steps aren’t needed. 🤞

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