Contributor I

Blown speaker

5 replies
1061 views

I have a play 3 about 2 years old that is in a secondary room and hardly gets used, it had true play or whatever auto sound deal, it blew the base as I was listening to The Beatles...I feel it should handle that without issue I mean that's a joke right? I've searched these forms and I've seen multiple people with the EXACT same issue, specifically the base cracking and blowing with easy listening. I think it's clearly a manufacturer defect and this system is too high-end to have this happening. I hope sonos makes this right...

Crackling

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Airgetlam

If you want Sonos to "make it right", you might want to start with a diagnostics submission, followed by a phone call to them

Bruce

J

jkeithAuthor

Contributor I

I have submitted a diagnostoc report and am awaiting the next step, thank you for your "concern". I was moreso speaking to the fact that this is not an isolated event with me or the others reporting the same issue. Many users have reported that sonos offers a "discount" for a new one in this situation. After my report comes back, Im hoping they do better than a discount, and if they do I will 100% come back here and report so others know what to expect; but as I mentioned, this is not a cheap system and the exact same issue should not be happening with so many speakers. This forum is to report issues, this clearly qualifies as an "issue".

Stuart_W

World-Class Superstar

You should be aware that just submitting the diagnostic via the controller on your compute or phone/tablet sends a file with a unique reference number to Sonos. In order for them to action that file you need to send them the diagnostic number - You may already have done this via Twitter, Facebook or phone but if not please add the number to this thread.

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

N

NeilC

Avid Contributor III

Whatever way you dice it, an item of that price and quality should last more than 2 years.

Stuart_W

World-Class Superstar

Whatever way you dice it, an item of that price and quality should last more than 2 years.

There isn't a product on earth produced in the numbers Sonos units are and used in the way Sonos products that have a 0 failure rate. Anybody who has that expectation is living in cloud cuckoo land.

That's not to say, of course, that Sonos units have a high or even higher than their peer failure rate and I expect an exceedingly high proportion of users never have/will experience an early life failure.

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

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