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Chad Larrabee
Contributor I
May 24, 2015
Question

Blown bass on Play:1

We have a Play:1 at work and the other day the bass on the speaker blew. Seems odd that the volume control on such a compact system could blow the speaker. Is there any way to get it fixed or get credit towards a new one?
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      34 replies

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      Paulw123
      Paulw123
      Virtuoso
      June 15, 2016
      How old was it?
      Did you use trueplay on it?
      Smitty64
      Lyricist II
      June 15, 2016
      not sure how old and I don't know what trueplay is. I use the sonos app
      Paulw123
      Paulw123
      Virtuoso
      June 15, 2016
      Trueplay is a sonos feature that alters the EQ to suit your room acoustics.....but I'm staying away from it at the mo.
      Contact sonos customer support, they will know when it was registered and can test it remotely, you might get 50% off a replacement.
        Georgiboy
        Lyricist I
        May 19, 2017
        It's not uncommon. It's happened to me and I use it at a pretty moderate volume in my restaurant. Doesn't take much. That being said it's likely a manufacturer defect that doesn't happen to all speakers. I'm definitely not happy with this speaker. Now it can't even handle the bass of 80'pop songs. Started about a year and a few months after purchase. I'm stuck because the music service I use goes through Sonos but I'm about to cancel it so I don't have to buy another piece it garbage from Sonos. Kind of sucks. If we're built better it would have been the perfect solution.
        James G.
        Lyricist I
        July 27, 2017
        Hello All:
        I purchased a Play 1 speaker 3rd party. (Actually 5th party - I'm the 5th person to own this particular speaker). Discovered I had just purchased a blown Play 1. Called customer support (which was very polite) ran a diagnostic on the speaker and the speaker showed no connectivity problems. Customer support did listen to the speaker and did confirm that the sound quality was not acceptable. Since I was not the original owner of the speaker they could not assist me with an RMA. My only option would be to track down the original owner and have them authorize the repair. Seeing how this would be impossible - I now have a beautiful Sonos Play 1 White paperweight.

        Still a big fan of Sonos and will continue to praise and recommend them to everyone. Just wish they had a more robust repair policy for 3rd (5th) party buyers with out of warranty product.

        James G.
        Stuart_W
        Stuart_W
        World-Class Superstar
        July 27, 2017
        James


        Your contract is with whoever sold you the unit. Especially as it sounds like (no pun intended) they must have known they were selling you a pup.
        Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
          mattroten
          Lyricist I
          August 3, 2017
          anyone know where i can get broken sonos speakers?
          tcasdorph
          Lyricist III
          October 16, 2017
          mattroten,
          are you looking for speakers to rehab? I've got one
          Stanley_4
          Stanley_4
          Grand Maestro
          October 16, 2017
          ebay Search on Sonos and select the Parts / Not Working tick box.

          https://www.ebay.com/b/Sonos-Home-Speakers-and-Subwoofers/14990/bn_8139056?LH_ItemCondition=7000
          gjmess
          Lyricist III
          November 9, 2017
          Just wondering....will Sonos sell you parts so you can do your own repair?
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