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Chad Larrabee
Contributor I
May 24, 2015
Question

Blown bass on Play:1

We have a Play:1 at work and the other day the bass on the speaker blew. Seems odd that the volume control on such a compact system could blow the speaker. Is there any way to get it fixed or get credit towards a new one?
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      34 replies

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      Airgetlam
      Airgetlam
      November 9, 2017
      I have never seen them do so.
      Bruce
      gjmess
      Lyricist III
      November 9, 2017
      Too bad....would like to pick up a play 1 for the garage or patio....thought maybe a broken one and then do the repair. But even the broken ones seem to ask a lot of money....with no parts support....have to ca
      gjmess
      Lyricist III
      November 9, 2017
      ......cannibalize from two or more
      rmbanks
      Lyricist I
      January 27, 2018
      Had something wrong with one of my Play: One speakers (sounded like a blown cone). Called Sonos support (they logged my place in line and called me back, very convenient). I sent diagnostics and restarted the speaker while on the phone. The tech said my network looked very clean, and after hearing the startup tone, he immediately initiated a free replacement. Total time 10 mins and my replacement is already on the way. Couldn’t have been easier.
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