Blown bass on Play:1

More thank likely the latest trueplay update causing the speakers too blow. The update has caused bass distortion, something the old software wouldn't allowed nearly at any volume. Think they might see more of this until they can fix this

I think you're on to something. I noticed the sound problem after I did the trueplay update.

If you've not called or e-mailed support about this already, please send a diagnostic using the Sonos app and note your confirmation number. After doing so, try disabling Trueplay (see 'Turn Trueplay off') to see if you still notice any distortion. Send another diagnostic afterwards and reply in this topic with both confirmation numbers, thanks.

Thanks for the reply Mohammed, but the speaker has been replaced.

Mohammed, let me know how to contact you. My other play 1 is sounding the same way. Here's the confirmation with trueplay 5379851. Here's the number without 5379870.

Mohammed, let me know how to contact you. My other play 1 is sounding the same way. Here's the confirmation with trueplay 5379851. Here's the number without 5379870.
The best would be to contact us by phone. A Sonos agent will be able to check your Sonos and if needed start a RMA rpocess.

Have there been more instances of this? I've run my play 1 for a couple years with no trouble, but now sounding a rattle on the bass even at lower volumes (post true play) but turning it off doesn't fix it.

Have there been more instances of this? I've run my play 1 for a couple years with no trouble, but now sounding a rattle on the bass even at lower volumes (post true play) but turning it off doesn't fix it.

Hi mcm, welcome to the community.
If you change the placement of the PLAY:1 do you still hear the rattling? Also, can you send us a diagnostic and reply with the confirmation number when playing? Here's an article explaining how: How to Submit Diagnostic

In Europe there is now a two year claim period for a defective product. In the UK it is 6 years from date of purchase. After 6 months you must prove it had a defect when you bought it. An engineer's report. Few companies will take it this far as they will have to pay the engineer's bill. If a unit blows then it must be defective based upon the Sonos assertion that a speaker is happy running at 100%.

Although there is a 6 year time limit it must also be considered what the expected life span of such a product should be. Ultimately, this is decided by the courts e.g. A fridge or freezer must last at least 6 years.

Wherever you live check what, if any, consumer protection exists as this will effectively throw the warranty period out of the room.

Mine blow yesterday I have 2 sonos 1's and 2 sonos 5's