AT&T Uverse Compatibility Trouble

Hi TeamHolcomb,

Welcome to the Sonos community

I have AT&T Uverse with no problems at all for over two years.

I have one Sonos product wired to my router and it is at least two feet from the router, both on different channels.

have a look below


SonosNet

I have a Pace 5268AC
but I have had other routers with them with no troubles.

Please tell us more about your setup and what modem you have

I have had no problems with U-verse and sonos. However I always turn off their wireless radio and currently have a triband links's with 9 antennae. I bridge to their router.

I too turn off their radio and use my Apple air port extreme on a different channel

Tons or issues with Sonos shutting down my whole AT&T Uverse network. Have been troubleshooting for a long time. AT&T tech says they have lots of problems with Sonos conflicts. I also have other friends with similar issues. Please help!

As CapnLes has been saying, many of us have resorted to hanging a separate router off of the Uverse device, and turning off the AT&T radio. I happen to use a Netgear wifi router, and it works flawlessly, without any of the issues many have reported using the UVerse device.

Thank you Airgetlam. Do you turn off both routing capabilities and the Wifi capabilities in the ATT router? So essentially, the ATT device acts only like a modem...then hang your Netgear router off of it to handle all routing for your home network?

Absolutely. I have no faith in AT&T to provide me with something that works properly, unfortunately, beyond just the bandwidth. So yes, it's just a modem, to which I've connected my actual router. Sure, the router cost me something like $50 to $80, I think, but it is from a company who does routers for a living.

Now, it sure seems like I'm beating up AT&T, which I actually am not, I use their bandwidth as well as their cell phone services, and use their DirecTV services for my televisions. But given that I have moved fairly often in the last 10 years, it just became easier for me to use my own router, and not have to worry too much about setting up in a new home. Just connect the bandwidth to the router, and all my devices just work.

I've never tried to connect my Boost/Bridge to the AT&T unit, but given all of the various reports about it slowing down the bandwidth, I'm not about to, either. Cheap insurance, for me.

We have been having intermittent Uverse problems for years and AT&T tech's always suspected Sonos may be the problem.

One step closer to confirming that today when network immediately "came back up" when Sonos was dc'd from AT&T modem and immediately "went back down" when reconnected. Did that back and forth several times with a consistent result. TV and phone seem to remain up all the time.

We love our sonos , need to find a way to make it work and am considering the idea of connecting the additional router, but barely know enough to be dangerous & need some technical help.

Is the suggestion...buy a new router from someone like Netgear (open to recommendations :-)), plug that into the AT&T modem/router box with a cable and then plug the Sonos bridge into the new device? If yes, should I then rename/ignore or disable the AT&T wireless and can I rename the new wireless box to the network name/pw combination we currently use on the AT&T device?

If yes...at that point, should I expect all the wireless devices to find/reconnect with new device that has the same wireless network name/password as the AT&T device?

Does it matter how close/far the new device and sonos bridge are from the AT&T device?

Thanks,

Louis