Spaces & Setups

Perhaps my biggest gripe with Sonos is how bad the integration with soundcloud is. Never mind the 100 track limitation on the likes but the music discovery part completely sucks. When can we expect a better integration 

I really love my Sonos speaker system -- when it works! But nearly every time I try to use them, the system demands an update, which fails, and I cycle through resets, reboots, etc., for half an hour, give up, try again. This is extremely frustrating. I have a good wi-fi connection, a high quality router, reasonable tech skills, and none of my other products give me these problems.WTF?Please don’t instruct me on reboots, restarts, updates, etc. I could write the manual at this point. I’m just sick of having to take these steps, and have them fail repeatedly, every time I want to listen to music.Does anyone else encounter this constant frustration, and if so, are there other speaker systems you’ve used that are more reliable? 

I am thoroughly disappointed to read that Sonos is abandoning the Streaming Box. This device is the gateway to wireless connectivity to Sonos Speakers and Soundars. It's not a direct alternative to Apple TV, Roku etc. Because those devices wouldn't enable wireless connectivity to Sonos Speakers and Soundbars. "Pinewood" is not just a Streaming Box, it's so much more. I have been waiting years for this device to be considered and when it finally is, it's abandoned. I am gutted.  https://www.theverge.com/tech/628297/sonos-pinewood-streaming-box-canceled Sonos, please reconsider. 

I am based in Japan and using a lot of Sonos products (ARC, Sub, ERA, etc).I would would like to request Sonos ARC to support MPEG-2 AAC.The reason is TV broadcast in Japan is using this encoding.Normally you set your TV HDMI output to the Sonos ARC to “AUTO” - which you would do if you want to receive various formats like Dolby atmos, etc - and leave it like that. The problem is when I switch to Japanese regular TV broadcast, no sound comes out of the Sonos ARC. I have to then switch my TV audio output to PCM to be able to hear the TV program sound..Hence throughout the day, I have to switch my TV output to PCM or AUTO back and forth which is an inconvenient thing to do, and I believe most if not all Japanese users also find it inconvenient.This makes the Sonos experience in “Japan” a lot less desirable compared to other Japan based manufacturers like Sony, etc. Hopefully this message reaches someone in Sonos to drive this change.  

I am looking to buy the Arc Ultra Soundbar and the Arc Ultra Wall Mount Accessory. Does anyone have experience purchasing a recessed wire hider (to snake the wires into the wall). For example, I’m looking for something like this, but that will fit with the Arc Ultra Soundbar. Thanks!! https://www.amazon.com/Echogear-Soundbar-Safely-Cables-Behind/dp/B07H9DDP1X/ref=sr_1_1_sspa?crid=3G2FR10D4T8R6&dib=eyJ2IjoiMSJ9.6J46AJuvnCYq3ghoiQqz37nPiX1nIUkEIDxEeXC7afOpM-F2JDXQFqwuMKEvT4TpULf3yCxQC0iNefCDqG7p_mGQAjudXt73iNwdzC8Sts5rFTcsfxvqHMtvbDruonHU9xBDi686C7VziE4I72IqKM6ZaEdyl94a6pZvc4WpYXoXNADEbocIV9IbJdGzCjRKcbYKRbggxoiakUHBIrAjjTwRnJeFjuVmz6abRRdcP5o.i-T64rbpYXivsNPirs5O2y58rUIjpxedlnXwiHAUzGc&dib_tag=se&keywords=tv+and+soundbar+cable+concealer&qid=1743075310&sprefix=tv+and+soundbar%2Caps%2C117&sr=8-1-spons&sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY&psc=1

I spent a good part of the weekend re setting up all my components. I get an overnight Sonos App update and it can’t find my system or any components?????? Sonos you are an f ing disaster.Issue is now fixed but I can’t believe how many times I have had to setup my existing system. Virtually every product had to be reset to factory default. 

I ask Alexa, “Play FOX News”……..nothing happens.  I say to Alexa, “I think you’re censoring me! Play FOX NEWS!” ……...Alexa plays FOX News!  It works every time. What is going on?

Hi, could support please tell me the channel numbers the Arc uses to talk to the surrounds? It's playing havoc with wireless devices killing speed and causing disconnection. If the Arc has been designed to use a specific range of channels I can create a new 5ghz network with a fixed channel outside of the HT range the Arc uses. I read some old posts where people have fixed the Arc to 52 but I can't find a way into the system to change it, just it's 2.4 for router connection. I have transferred my system to a friend so I need a permanent fix. Ethernet is not an option if that's one solution. Thanks.

I have a customer who wants to install in a VERY large room…..   Its a restaurant that is about 75 feet x 40 feet….  I was thinking of installing six either Fives, or ERA 300’s  This will be in addition to multiple ERA 100’s spread around in other areas.  This building is huge.  Speakers would be mounted high close to the ceiling.  The ceiling slopes from about 20 feet down to about 10 feet.  I was thinking the six speakers would be laid out with 3 facing the other 3 towards the middle of the room…  Would this provide good sound?  Is it the right product?  Any suggestions anyone has?

Is it going to be possible again soon with the S2 app updates to access and play your local music files directly through the controller?I want to listen to audios in the 48khs sample rate without them being resampled and as I understand the only way to guarantee this is by using the app, but currently with no access to local music on my device the only other option is to install a NAS drive with a local media server which still requires a computer or laptop for that setup.It seems a hassle right now with Sonos just to achieve the basics. Does anyone have knowledge about how this works and what to expect?

As a staunch believer in the superiority SonosNet I was massively disappointed in the removal of SonosNet from the new devices. I found a keen work around Arc ultra users (even though I already sold mine). Get a sub gem 3 or older (Save a few bucks), and hardwire the sub to the arc ultra. This will use the Sonos subs connection to SonosNet. Make sure you don’t have any wifi network saved in your system. This could be used for the eras as well but you’d have to also buy an either net adapter (really Sonos?) amfthen use the sub connection or even a cheap used boost or port would work. 

Hi. I have several connect amps 2017.  Is there an advantage to upgrading my connect amps to a newer version?

Hello Sonos community,I’m struggling to find the best way to listen to music in the full setup: Arc Ultra, Era 300, Sub 4The music sounds completely different depending on the source, that is super annoying:Spotify from Sonos App vs Spotify from AppleTV Apple Music, … Airplay

Once again my Sonos system can’t connect to the Relisten service. This has been ongoing for a few days now and their regular app works fine and so does the Relisten website. My Sonos says it can’t connect, however, via either my iOS app or my desktop app. 

I have several Sonos speakers in the house, plus an integrated amp (NAD355 80w amp) that I used to use with an old Gen 1 Connect. I no longer use that Connect since it became glitchy. Otherwise, the amp currently only gets audio from a TV and connects to two tower speakers (Paradigm monitor). The NAD amp just died, and would be costly to repair.I think the best replacement is probably a Sonos Amp. I’ll be able to connect those speakers to the rest of the system again (plus use the TV).My questions are around the workflow of the Amp with the TV as well as audio streaming. My TV doesn’t have HDMI audio out. It has a small headphone jack or optical out, which I’d connect to the line in on the amp. I think there’s some auto-play from line-in functionality, but I haven’t used it:Does it work well? How seamless would it be to turn on the TV and have audio come out of my tower speakers via the Amp? I don’t want to have to get out my phone to tell the amp to play audio from the TV.  Can volume

I have been forced to upgrade to the new app (I installed the desktop app on a new PC, which upgraded all my speakers - despite them being set not to upgrade, which then meant my Android app no longer worked) and despite all my fears, so far it isn’t as bad as I was dreading - and my NAS library is there, with artwork 😊. Hoping that well documented missing features (such as editing playlists) will come back soon 🙏🏻.There is one thing though that I can’t find and perhaps this is because it isn’t there. Most of the time I listen to streamed radio (BBC Radio 3 - and notice that the image is no longer visible in the app, which is surprising/disappointing, but not critical). In the past I have set up a queue which I can switch to easily when I decide that I don’t want to listen to the radio for a while. I can’t find any way in the mobile app to be able to find the queue - am I missing something? 

Alexa voice assistant on Sonos One is far lower than media content. Raising volume for Alexa (e.g. instructing Alexa to play at louder volume via voice command) makes the media play too loudly. Please add volume control for Alexa.

There’s a few small UX things in the new app that have been bothering me where I think the solution would be relatively easy to implement, at least on iOS, so I figured I’d share them somewhere, even if they’ve been discussed to death already.What I like about my suggestions is that they’re easy wins because they only require very small changes, without any new UI designs. They all involve simple tweaks to interactions or using existing UI components.1. The Back ButtonProblemWhen navigating settings or services the navigation happens inside a tree view inside a card that pops over the app. As is standard on iOS the user can go back up a level in the tree by pressing the back button or by swiping left-to-right. So on iOS I am conditioned to think I can swipe left-to-right if I see a back button.The problem with the Sonos app is that the top level of the tree shows a back button that can be used to dismiss the card, but I can’t swipe left-to-right. This always leads me to swipe a few tim

Currently, the soundbar volume is controlled by the volume buttons on your smartphone only when you are in the Sonos app. The moment you leave the Sonos app screen(this does not mean quitting the Sonos app), you cannot control the soundbar volume with the volume buttons on your smartphone. What bothers me is that I have to stay in the Sonos app all the time to control the soundbar volume. The moment I leave the app to do something else on my smartphone(for example, leaving the sonos app to text someone, or leaving the Sonos app to browse the internet for a while), I cannot control the soundbar volume. I have to come back into the app screen.P.S. Again, this assumes that you have left the Sonos app screen for a while, not that you quit the Sonos app.

I’m not able to get Google nest to play anything on my pair of Sonos play 1 speakers.when I try and add Google assistant in the Sonos app it doesn’t work it just pops up help info instructions on how to set it up which I’ve already done. I’m using the Sonos app on my iPad. I have installed google home and Google assistant and the Sonos app. I try setting the default speakers to the Sonos speakers in Google home for the nest device. When I ask the nest to play music it says okay and that it’s playing on the selected speakers but the speakers never play anything. I can control the speakers fine using the Sonos app by itself.Any ideas on why this doesn’t work at all? I’ve seen other people posting that it works and I’ve watched YouTube videos on how to set it up and it working for them. 

With setup Era 300 + Ultra Arc have you notice a significant difference (musically speaking) between spotify and apple/amazon music Apple/Amazon have HD music. In the other hand, not spotify. Although I enjoy the music discovery from Spotify, I wander if it is time to switch to a music provider that has HD music.  Knowing the lossless quality is better, can we actually ear a difference from the compression format offered from Spotify? Thank you in advance

Has anyone had any luck with the 100 song limitation on your Amazon Playlist? Under the previous App I had around 400 songs.  Had to split up into 4 playlists.  What a pain in the A$$. 

This app which was absolutely fine 4 years ago is now a steaming pile of ****… Thousands wasted on hardware for an app that does not work… Funnily, I always thought that having a software component to the overall solution would be a good thing, allowing for continual improvements to the experience which each iterative release… What I didn’t consider, was a management team willing to make software changes to degrade and make the experience worse…Terrible company with terrible culture! Moderator Note: Modified in accordance with the Community Code of Conduct. 

I’d like the ability to create and manage alarms via Sonos Voice Control.I know it can currently do timers, but I’d like to be able to create an alarm that goes off daily at a given time.

I’d like to be able to use Sonos Voice Control to ask basic math questions:“What’s 42 + 11?” “How many cups in 2 pints?” “How many metres in 200 feet?”