Sonos Voice Control doesn't stay enabled?

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So I just got an Arc, along with the Sub and surrounds. This is first week I’m using it. I’m amazed I don’t see this more often on these threads, am I the only one whose Sonos Voice Control goes in and out? I have gone through three straight conversations with customer service the last three days about this, and no resolution. They get close but no cigar and tweaked a bunch of settings. I assume the microphone light should always be on so it can always hear your wake up command, but often it turns off, even when it’s playing music. They’ve tried everything. I’ll give it another day and then plan to get it replaced. Overall I think the system is really cool, but this is starting to get annoying.

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MistaKanAnswer

Contributor I

Since my last post, and after several hour long conversations with tech support, we finally resolved to replace the bar. A lot of the troubleshooting, including full factory reset, were to no avail. I am STILL waiting for the return shipping label and it’s been days. Thankfully I am still under warranty and I feel like it was completely justified. I’ve only been using the bar for a week now. Will post updates

buzz

Grand Maestro

Unless you have physically interacted with the unit, the microphone status should not change. Sometimes I’ll accidentally change the microphone status if I move or dust the unit. I’ve not seen the unit spontaneously turn OFF the microphone.

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MistaKanAuthor

Contributor I

Good to know - I had a feeling something was off. I definitely did not have anything accidentally hit it, it sometimes goes off many times on its own as if something was phantom setting it off.

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RDR

Avid Contributor I

This is absolutely a problem for me and my Arc, @MistaKan. Though the Sonos app says both Alexa and Sonos voice control is active (and once worked), neither work right now. If I disable and re-enable them, they’ll work fine for a while, but then, won’t work later. None of my other Sonos speakers exhibit this problem, only the Arc.

It’s definitely an annoyance for me, though I haven’t yet filed a bug report with @Sonos.

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MistaKanAuthorAnswer

Contributor I

Since my last post, and after several hour long conversations with tech support, we finally resolved to replace the bar. A lot of the troubleshooting, including full factory reset, were to no avail. I am STILL waiting for the return shipping label and it’s been days. Thankfully I am still under warranty and I feel like it was completely justified. I’ve only been using the bar for a week now. Will post updates

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Fodalo

Lyricist II

I also have just received a new Arc from Sonos and the mic drops off after 30 seconds and will not take a command unless i go up and push the mic icon. went thru diagnostics no solution then called Sonos stateside and they state they could be doing updates they have my email and will notify. Sounds not good considering this problem has existed for a while. Any one else this frustrated?

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Fodalo

Lyricist II

I have been staying on Sonos and they are sending me a new Arc and have sent a Return authorization for the old one. Will let u know how we make out.

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Jaymc72

Lyricist II

Same issue here, arc mic going off and on of its own accord. Sonos have provided a workaround of disabling the touch controls in settings which does seem to fix the problem. However, this then creates another in that the touch controls don’t work.:)

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Chagn

Lyricist III

Same issue, is it realy so hard to find a solution for Sonos ?

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