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MistaKan
Contributor I
Jan 18, 2023 4:16 AM UTC
Answered

Sonos Voice Control doesn't stay enabled?

So I just got an Arc, along with the Sub and surrounds. This is first week I’m using it.  I’m amazed I don’t see this more often on these threads, am I the only one whose Sonos Voice Control goes in and out? I have gone through three straight conversations with customer service the last three days about this, and no resolution. They get close but no cigar and tweaked a bunch of settings. I assume the microphone light should always be on so it can always hear your wake up command, but often it turns off, even when it’s playing music. They’ve tried everything. I’ll give it another day and then plan to get it replaced. Overall I think the system is really cool, but this is starting to get annoying. 

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    MistaKanAnswer
    Contributor I
    Jan 21, 2023 11:08 PM UTC

    Since my last post, and after several hour long conversations with tech support, we finally resolved to replace the bar. A lot of the troubleshooting, including full factory reset, were to no avail. I am STILL waiting for the return shipping label and it’s been days. Thankfully I am still under warranty and I feel like it was completely justified. I’ve only been using the bar for a week now. Will post updates

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    Chagn
    Lyricist III
    Dec 12, 2023 4:14 PM UTC

    Update to 15.11 does nox fix the issue.

    @Sonos, a lot of users are affected -- please take care. I sould be not so hard to write a clear information.

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      Jamie A
      Jamie A
      Sonos Staff
      Dec 12, 2023 4:44 PM UTC

      Hi all,

      I’m glad you’ve been able to get this resolved with our support team @MistaKan. For everyone else experiencing this issue, I would recommend reaching out to our support team if you haven’t already (or had in the past) for further troubleshooting and a resolution to this issue.

      The issue specifically is the Arc microphone periodically turns itself off without user input and turning off when attempting to turn the microphone back on, or the microphone repeatedly turning on and off.

      If you don’t experience the above, or only part of the above, you may have a different issue, although I’d still recommend reaching out to support.

      I hope this information helps!

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        Chagn
        Lyricist III
        Dec 12, 2023 5:45 PM UTC

        I was already in touch with German support more than one time. I don´t know how often i reset my system pair again and again send support infos -- nothing changed. If the ARC stay without Sub and without rear speakers it works as it should. As soons as you add sub or rear to the arc the issue is back. Disable touch control fix partly the issue, because than you can not use touch anymore.

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