Microphone randomly turning on or off on new Sonos Arc with just Sonos Voice Control

See 

@106rallye I saw that one, but it is different from my situation, because it’s only happening with apparently firestick and I don’t use alexa, only the Sonos Voice Control by itself. I’m trying to find if anyone may have a solution short of going through Sonos customer support.

For anyone interested, I am using a TV mount for the Sonos Arc, which places the Arc about 1-1.5 inch gap below the TV. The microphone on/off issue seems to be related to being so close to the TV and causing the touch microphone button to randomly get selected, even though nothing is physically touching the buttons. I don’t know if it is coincidental to only being on the firestick when this happens, since I haven’t seen it happen on any other TV source.

I’ve turned off the touch buttons through the Sonos app, after enabling the microphone, and so far the microphone has stayed on with just the Sonos Voice Control selected, without alexa or google being used. If it happens again, I’ll post back here again, but so far this seems to resolve this issue.

Hi @ShaunG 

Welcome to the Sonos Community!

We are actively investigating this issue, but do not currently have an ETA for a fix. We will follow up here as soon as we have an update or fix available.

You’ve already found the workaround to disable the touch controls - this will keep the voice assistant active in the meantime.

I hope this helps.

I have the same issue with my newly purchased Sonos Arc. Didn’t have this issue with my Beam (Gen 1) which it replaces. Mic going on and off randomly. I have tried removing and reinstalling Alexa (my voice assistant) which was suggested as a fix via another thread to no avail. Hopefully the boffins at Sonos have a solution for us? Thanks:)

@Corry P It’s good to know Sonos is paying attention to the forums. Thanks, and hopefully there is a solution found. It isn’t ideal having to keep the touch controls disabled, because I would like to use them. It is interesting that just the electromagnetics from my Samsung 65” SN95B TV is enough to trigger the mute button. I’m also using a Sanus TV mount and Sanus mount specifically for the Sonos Arc, if any of that information helps on your end.

@Jaymc72 I am not using the voice assistant, other than the Sonos Voice Control (no alexa). Have you tried to disable the touch controls to see if that is the problem, or is it related to Alexa being used?

Thanks ShaunG, I think it’s essentially the same issue - ie Sonos mic turning on and off randomly 

Thanks for your idea, I’ll try this. Still a bit of a work around and compromise (I feel) on something that should just work. As you mentioned, good to know Sonos are paying attention here. Looking forward to hopefully hearing of a fix.:)

I am having the same issue of the microphone turning on and off randomly. Cannot use Google Assistant reliably due to this.

since yesterday i have a sonos arc a sub and 2 era 300. i have the same problem with the microphone that randomly turns on and off. this really sucks. going to call sonos today for support.

I use the surround setup, the microphones of the Era 300 are then disabled and cannot be enabled via the app. so I depend on the arc's microphone to control my smart home devices. In another forum I saw someone who had adjusted the distance of the arc relative to the TV, which solved the problem for him. We have more than 10cm distance between the TV (Philips 65oled807) and the arc. That distance seems greater than the photo I saw as a solution in that other forum. In addition, I think that a soundbar is made to be close to the TV.