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I have an alarm set, target is master bedroom, and the setting includes everywhere.  The devices in master bedroom are an Era 100 stereo pair and a mini subwoofer.  Sometimes, when the alarm begins playing (SiriusXM), I respond with “hey Sonos pause”.  If the command is successful, the response is a single chime and the music stops.  With increasing frequency, the command fails.  The response is a thud sound and music continues.  If I reissue the command, I get a verbal response of “There’s nothing  playing right now” and the music continues.  I must say that the utterly b*******t response when the music is playing and continues to play is completely infuriating.

Any ideas how to address this?

Bill Frazier 

 

Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi ​@BillF,

I’m sorry to hear that you’re having issues stopping your alarms with Sonos Voice.

I don’t have access to SiriusXM to test this for you, but after testing on my system, my alarms and Sonos Voice commands go through without issue. There are a few troubleshooting steps I’d suggest trying if you haven’t already, which are:

  • Remake the Alarm in the Sonos App.
  • Remove and re-add Sonos Voice Control.
  • Reboot your router and Sonos speakers.

You could create a test alarm after each step to see if the issue still occurs. If the issue is intermittent however, then I’d recommend submitting a diagnostics within ten minutes of the issue occurring and contacting our support team. They have the necessary tools available to look into your system and see why the Sonos Voice commands are failing.

I hope this helps!

I have finally identified the conditions under which the voice command failure occurs.  It has taken a while as the failure does not really happen too often.

 

  1. Alarm set.  Marked to include grouped devices.
  2. All devices in group
  3. Alarm target master bedroom
  4. Group base NOT master bedroom.  Living room for example. 

I noticed when I used my phone app to turn off the alarm, the app showed “Living Room +6” for the devices active.  An additional point is that the living room setup is a Play 5 pair and sub, hence, no voice capability.  I do not know whether this is significant.  I do not believe that the “There’s nothing plating right now” response is reasonable simply because the group base does not match the alarm target.  The alarm does reach the target device, but I’m guessing that the “host” for the program becomes the group base, not the target.

 

Just to be complete, I have noted that when voice commands do work, the group base shows as Master Bedroom.

 

Bill Frazier

​@BillF , did you send in that diagnostic, and call in?

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