Answered

Can’t use Spotify connect on Sonos one


Hello! As the topic says, my Sonos one can’t be found in the Spotify app. I can play Spotify through the Sonos App but I can’t play through Spotify connect. My Spotify account is premium. Also I can’t connect the speaker with AirPlay if that has something to do with the problem.
Diagnostic 1755983867
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Best answer by Jeff S 11 January 2019, 19:34

Enosonos wrote:

Hello! As the topic says, my Sonos one can’t be found in the Spotify app. I can play Spotify through the Sonos App but I can’t play through Spotify connect. My Spotify account is premium. Also I can’t connect the speaker with AirPlay if that has something to do with the problem.
Diagnostic 1755983867



Hi Enosonos,

Welcome to the community and thanks for sending in the report. Please start by rebooting your router and Sonos One. Once they are back online, see if you can change the wireless channel your router is using to 11, as there's a bit of interference from nearby networks on the current channel.

Try those out, and see if that helps. If not, send along a new diagnostic report and reply here with the number, I'll take a look.

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Enosonos wrote:

Hello! As the topic says, my Sonos one can’t be found in the Spotify app. I can play Spotify through the Sonos App but I can’t play through Spotify connect. My Spotify account is premium. Also I can’t connect the speaker with AirPlay if that has something to do with the problem.
Diagnostic 1755983867



Hi Enosonos,

Welcome to the community and thanks for sending in the report. Please start by rebooting your router and Sonos One. Once they are back online, see if you can change the wireless channel your router is using to 11, as there's a bit of interference from nearby networks on the current channel.

Try those out, and see if that helps. If not, send along a new diagnostic report and reply here with the number, I'll take a look.

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