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Question

Unable to install sonos one since the new app update!


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Since 3 years i have sonos one devices and never had any problems for installation. But since 3 days since the new app update: IMPOSSIBLE TO INSTALL THE DEVICE AFTER 3 HOURS OF WORKS.

 

i reset sonos one (3th generation)

i deleted sonos one

i made a hard reset of the sonos one

i made 5 attemps

ERROR CODE WHEN UPDATE THE DEVICE: 1002  (EVERY TIME) 

BAD UPDATE 👎👎👎

🤦

 

Moderator Note: Modified in accordance with the Community Code of Conduct.

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2 replies

  • Contributor I
  • 1 reply
  • June 4, 2024

Mě od nové aktualizace během poslechu na pár sekund přestávají hrát zadní bedny sonos One a už mě to vytáčí zkoušel jsem všechno. Taky když chci na telefonu zpustit aplikaci a něco si pustit napíše že nejsem přihlášený a za nějakou dobu to najede. UŽ ať to dají tak jak to bylo před tím vše ok.

 

Moderator edit:
Google Translate-

Since the new update, the rear speakers of the sonos One stop playing for a few seconds during listening and it's driving me crazy, I've tried everything. Also, when I want to start an application on my phone and play something, it says I'm not logged in and it loads after some time. Let them put it as it was before, everything is ok.


  • Lyricist II
  • 3 replies
  • June 11, 2024

I am not able to play any of my speakers at all but my play 5 using the S1 app I’m wondering if we convert all speakers back to the old app will that work I contacted Sonos and they said their engineers are working on it as fast as possible I fill a lawsuit coming on I have way too many of their devices for absolutely nothing not to work!!!!!


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