Sonos Official

Update on the Sonos App from Patrick Spence

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Forum|Forum|2 years ago
July 25, 2024
986 replies
53970 views

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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T

Tsween

Contributor I

How many months are we past this latest “update” and 50% of the time the Sonos app hangs on the splash screen and then quits for me. If I am lucky enough to get it open, half the time my services never load, they just spin and spin and spin. Or it tells me it can’t find my system. And the app is still missing access to my local Airsonic server (works fine in the desktop app on Windows, thankfully). Please tell me these are on a list to get fixed and or added to the app, or at the very least put the old version back up until you can get this new version actually functional. For now, you’ve basically bricked an entire household of Sonos products.

I have the same issue; not good

M

MBorg

Lyricist III

When will “Save the queue as a Sonos Playlist” return???? A fundamental facility removed 7 months ago!!!! Like most my “queues” (interchange with playlist here!!) evolve based on mood and not planned!! Delays, delays, delays and nothing more than smoke and mirrors from sonos.

SO… When will “Save the queue as a Sonos Playlist” return????

J

JohnG666

Enthusiast II

Well Patrick Spence has finally done the decent thing and left Sonos….. a few months too late in my opinion though.

buzz

Grand Maestro

I think that the Board must share some of the blame. They could have taken action sooner.

jgatie

I think that the Board must share some of the blame. They could have taken action sooner.

Or be less interested in current stock prices/venture capital and more concerned over long term company survival.

N

Niffty

Lyricist III

Further to my previous posts, I have tried using sort by iTunes compilations to album artist, back again and back to album artist again and the sorting for my music library is still not correct. I’ve also deleted 4 songs I didn’t require and they are still listed in the Sonos app but obviously won’t play. Clearly the app is not updating correctly with some albums not sorting correctly, some album art not showing correctly and not removing songs that have been deleted. This is pretty poor, must be getting close to 12 months now.

Fat Fred

Lyricist III

Still trying to upload my local music folder to the Sonos library. Now getting a different error message:

Any ideas, please?

Are you attempting to use a HTTP share rather than an SMBv2 shared folder, perhaps? Do not use the first two options presented when adding the share using the Desktop Sonos App. Only use the last option to add a NAS etc. even though you’re not adding a NAS share - I would also remove the dashes from the computers Netbios name and shorten it to HPENVY just in case its name is causing an issue as it’s at the 15 character limit.

Ensure SMBv1 is not installed on the PC too.

Check your read-only user credentials on the share are entered correctly.

If still no joy, then it maybe best to reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

Thank you so much, Ken. I’ll let you know how I get on.

Good news, at last. I keep all my data on Google Drive and until recently I used to stream my music on demand, with duplicates of some of it on the hard disk of my PC. Sonos used to be happy to let me upload the duplicates to the Sonos library, but not any longer. I decided to try the option of mirroring all my data on the hard disk of my PC and seeing whether Sonos would accept the music from my hard disk via that route. This worked fine, so I’ve now been able to give up the iBroadcast streaming service. Thanks again for all your help.

Another little crisis to report. I tried to update my Sonos library but the system couldn’t add my new music, so I deleted the library and tried exactly the same procedure to set it up again as the one that had been successful before, but no joy. Tried everything else I could think of, but no good. Eventually, as a last resort, I turned off Windows Defender Firewall and tried the original procedure again. No problem - straight in and after a few minutes all my music folders and files were added back into my Sonos library. I’ve turned the Firewall back on again now and it will be interesting to see whether I can update the Sonos library next time the need arises.

N

Niffty

Lyricist III

Like most I’ve tried just about everything, I have a qnap nas on my home network that has music stored on it. I’ve never had an issue getting the music to load in Sonos library but since an update probably 18 months ago it hasn’t displayed correctly. Some artwork doesn’t display properly or at all, haven’t been able to work out why some will and some won’t. But what I have worked out is the music is sorting by artist and not album artist which is causing albums with various artists to display each artist as a separate album. I have tried using the iTunes sort and album artist sort but because it’s using the artist field it’s not sorting correctly.

Can’t believe we are still having to deal with this, there have been numerous updates but nothing that sorts music library issues. Very frustrating!!!

Fat Fred

Lyricist III

Like most I’ve tried just about everything, I have a qnap nas on my home network that has music stored on it. I’ve never had an issue getting the music to load in Sonos library but since an update probably 18 months ago it hasn’t displayed correctly. Some artwork doesn’t display properly or at all, haven’t been able to work out why some will and some won’t. But what I have worked out is the music is sorting by artist and not album artist which is causing albums with various artists to display each artist as a separate album. I have tried using the iTunes sort and album artist sort but because it’s using the artist field it’s not sorting correctly.

Can’t believe we are still having to deal with this, there have been numerous updates but nothing that sorts music library issues. Very frustrating!!!

On my system, the Sonos Music Library is shown in the following categories: Artists, Albums, Composers, Genres, Songs, Imported Playlists and Folders. Folders equates to the folders in my local music library. So what I do is put all the music by any given Album Artist (eg Beethoven) into the same folder in my local music library (eg C:\Users\Fat Fred\Music\Beethoven) and then I can easily find it in the Folders category of my Sonos Music Library.

N

Niffty

Lyricist III

Thanks Fat Fred, I think I basically have the same, all under music/b/beethoven/album name.

It used to display correctly in Sonos app, but since an update 18 months ago it’s not. As mentioned it seems to be sorting the music by artist rather than album artist which sometimes can be various. There can be individual artists on an album and it seems this is being used rather than the album artist which would be various, if it was sorted by album artist it would then display correctly. Hope this makes sense.

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