Update on the Sonos App from Patrick Spence

@Niffty,

I’m not sure if this may work for you, but perhaps try this. It requires the Windows or Mac Desktop Sonos App - goto the local library settings in that Apo and change the way you sort the library folders from ‘iTunes Compilation’ folders to sorting the folders by ‘Album Artist’ and let the Sonos setup re-index your library automatically and see if that might resolve your display issue. See below.

I was appalled at the uselessness of the new Sonos app when it was launched. I couldn’t believe a major company like Sonos would release something so regressive and faulty. Over a period of time the glitches seemed to be ironed out and I assumed that Sonos would go back to working normally. I was wrong. Recently songs start and then pause after a short period of time, the play button becomes a spinning circle and then the music skips to the next track, and the same thing may or may not happen with that. I have invested only a couple of hundred euro in Sonos by buying Ikea-Sonos speakers. I think I will have to write that investment off and just buy something else. Needless to say I won’t touch Sonos ever again.

How the CEO still has a job beggars belief. For those on this thread who applaud him owning the problem and commenting disapprovingly that it will likely be met by hostile comments, you must either work for Sonos or think that it is acceptable to be consumer that Sonos treats as a doormat. The apology came very late, and after an initial statement where he claimed Sonos was being “brave”. Talk about gaslighting your customers, many of whom have invested large sums of money in multiple Sonos systems. A complete joke.

Hi @Niffty , here’s something I’ve just discovered which may be of interest to you.

As I use the Android app I have always indexed the library using the Album Artist option on the Advanced tab of the Music Library Settings page.  Album listing for compilations since the firmware was sorted out has been fine.  

I have just, in the search for enlightenment, gone in and done a re-index using the i-Tunes Compilations option in the Group Albums By section.

IT HAS COME BACK WITH THE ONE ALBUM-PER-ARTIST listing!

I could provide you with screenshots, and perhaps lots of questions about how you tag your files, but this looks to me like a smoking gun.  You might like to try it for yourself - you’ve got nothing to lose!

PS.  I have just changed the indexing option back to Album Artist and re-run it.  The albums listing is straight back to being correct.

I can’t accept that this is a coincidence.

@Niffty,

I’m not sure if this may work for you, but perhaps try this. It requires the Windows or Mac Desktop Sonos App - goto the local library settings in that Apo and change the way you sort the library folders from ‘iTunes Compilation’ folders to sorting the folders by ‘Album Artist’ and let the Sonos setup re-index your library automatically and see if that might resolve your display issue. See below.

 

@Ken_Griffiths 

Ken, I think you’re onto something here.  See my post of a few minutes ago.  

Cheers,

John

The old S2 App for grouping albums by default was by ‘Album Artist’ - I think the new App is perhaps looking to index in that ‘default’ way, but likely some users have switched to grouping/indexing it by the ‘iTunes Compilation’ method instead and that’s not (yet) catered for in the new Sonos App - so putting the setting back to ‘Album Artist’ could  be the answer🤞- that was my thinking. 

Hope it works, but note for anyone reading this, it needs the old Desktop Controller App, at the moment, to change the setting mentioned, as per the screenshot I posted.

Good news, at last. I keep all my data on Google Drive and until recently I used to stream my music on demand, with duplicates of some of it on the hard disk of my PC. Sonos used to be happy to let me upload the duplicates to the Sonos library, but not any longer. I decided to try the option of mirroring all my data on the hard disk of my PC and seeing whether Sonos would accept the music from my hard disk via that route. This worked fine, so I’ve now been able to give up the iBroadcast streaming service. Thanks again for all your help.

I am sorry, but I have no idea what the improvement would be. Now my Mac library is gone again, can (again) not be added, not even with the work around that was tedious enough after every other update to be run anyways. This app and system simply no longer works reliably for me. And I spent hours after hours with support and trying to “fix” the errors myself. The 913 error persists, permission problems on a Mac persists, the Android app is still not properly recognized as a Music app on my Samsung device, not all speaker stay connected despite a functioning Wifi network, the finding the system delay persists, etc. So, what actually is the improvement, please??????

I did try the sort by album artist, it fixed some problems but some albums are still not sorted correctly. I had it set using iTunes compilation as this is how it was with Sonos1 app and also worked correctly with early sonos2 app. I’m still having some sort issues, as well as albums I’ve had to re-add in favourites now don’t show album art until I click on it and anything played from music library still doesn’t show in recently played list. The latest version is just terrible and I can’t understand why it’s taking so long.  This is just ridiculous now.

The app is still very unstable and unreliable for me. I’ve done all the upgrades. I have six Sonos speakers and it is a challenge every time I launch it. I never dealt with this before. Frustrated and starting to look for an alternative. 

Agree, very very frustrating, the current app should never have been released in such an unstable unusable state and to now be many months down the track and it’s still not working properly. Really not sure what they are doing, have never seen this situation with any other app in the past.