Update on the Sonos App from Patrick Spence

Could we have the display of the battery charge status of the "roam" on the home page?

How many months are we past this latest “update” and 50% of the time the Sonos app hangs on the splash screen and then quits for me. If I am lucky enough to get it open, half the time my services never load, they just spin and spin and spin. Or it tells me it can’t find my system. And the app is still missing access to my local Airsonic server (works fine in the desktop app on Windows, thankfully). Please tell me these are on a list to get fixed and or added to the app, or at the very least put the old version back up until you can get this new version actually functional. For now, you’ve basically bricked an entire household of Sonos products.

 Phonos Plus app.

…or ‘perhaps’ ask… "Hey Sonos, what’s the battery level?"

Same.

‘Set up a new system’. Yet press play on the speak and it continues playing the last playlist that was on. So it IS connected. Feel like throwing the ipad out the window everytime it won’t connect. I think it does, after maybe 20 open and closes, maybe, every other time I try it, maybe less.

Yesterday I phoned support as was WFH. requested a call back, never happened, despite it being a 20 minute wait when I called. Then tried again, told me I was waiting on a call back… never came.

Had this speaker since last Xmas only, and it’s only worked for 5 months (and for 3 of those it didn’t connect to my turntable, despite that being a real selling point).. I think I will now look how to get my money back somehow, I feel totally ripped off, it wasn’t cheap.

Still trying to upload my local music folder to the Sonos library. Now getting a different error message:
 

Any ideas, please?

Are you attempting to use a HTTP share rather than an SMBv2 shared folder, perhaps? Do not use the first two options presented when adding the share using the Desktop Sonos App. Only use the last option to add a NAS etc. even though you’re not adding a NAS share - I would also remove the dashes from the computers Netbios name and shorten it to HPENVY just in case its name is causing an issue as it’s at the 15 character limit.

Ensure SMBv1 is not installed on the PC too.

Check your read-only user credentials on the share are entered correctly.

If still no joy, then it maybe best to reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

Thank you so much, Ken. I’ll let you know how I get on.

Hi @jreddaway yes my firmware is updated, I regularly check all my devices. Still not sorting correctly and in fact if I go to my music library link at the bottom of home page click to open albums and different artists of same album have individual entries.

Hi @jreddaway see Picture showing example.