Sonos Official

Update on the Sonos App from Patrick Spence

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Forum|Forum|2 years ago
July 25, 2024
986 replies
53970 views

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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Fat Fred

Lyricist III

Thank you both, Ken and Wary Traveller, but I’ve spent all day on this and got precisely nowhere. What is particularly frustrating is that a few weeks ago I had my entire local music folder in my Sonos Music Library but then it disappeared without warning or explanation and now I can’t get it back again no matter what I try. It’s like Chinese Water Torture but not as much fun. I hereby give up.

Ken_Griffiths

Thank you both, Ken and Wary Traveller, but I’ve spent all day on this and got precisely nowhere. What is particularly frustrating is that a few weeks ago I had my entire local music folder in my Sonos Music Library but then it disappeared without warning or explanation and now I can’t get it back again no matter what I try. It’s like Chinese Water Torture but not as much fun. I hereby give up.

Maybe give Sonos Support a call to see if their Staff can assist you to resolve the matter. Here is their link:

https://support.sonos.com/s/contact

N

Niffty

Lyricist III

I’ve installed the latest update today and what I’ve noticed so far is albums in music library are still not sorted correctly and playing anything from music library does not show in recently played. Hope all issues are sorted soon, it’s been months now.

W

Wary Traveller

Lyricist III

Yes no display of thumbnails in local library, taking g a break and will try after next update. Using a Yamaha portable looking good

MoPac

Headliner III

I’ve installed the latest update today and what I’ve noticed so far is albums in music library are still not sorted correctly and playing anything from music library does not show in recently played. Hope all issues are sorted soon, it’s been months now.

How are Albums not sorted correctly?

Fat Fred

Lyricist III

So now the situation is that if we want to play local folders in Sonos, we have to use iBroadcast, otherwise we can’t. Is that the way Sonos want it to be?

jgatie

So now the situation is that if we want to play local folders in Sonos, we have to use iBroadcast, otherwise we can’t. Is that the way Sonos want it to be?

Depends on what you mean by “local folders”? Local on a PC/Mac/NAS? Nope, those work just fine. Local on a portable iOS or Android device? That functionality has been gone for years due to Apple and Google cutting off local access by outside hardware.

Fat Fred

Lyricist III

So now the situation is that if we want to play local folders in Sonos, we have to use iBroadcast, otherwise we can’t. Is that the way Sonos want it to be?

Depends on what you mean by “local folders”? Local on a PC/Mac/NAS? Nope, those work just fine. Local on a portable iOS or Android device? That functionality has been gone for years due to Apple and Google cutting off local access by outside hardware.

I mean Local on a PC. I’m glad that works just fine for you. It doesn’t work at all for me. But then, I haven’t got a degree in Computer Science and I don’t know my NAS from my SMBv1.

N

Niffty

Lyricist III

I’ve installed the latest update today and what I’ve noticed so far is albums in music library are still not sorted correctly and playing anything from music library does not show in recently played. Hope all issues are sorted soon, it’s been months now.

How are Albums not sorted correctly?

I have music stored on a nas drive, nothing has changed how it’s sorted but won’t display properly on Sonos, whereas previously it was. Looking more closely if it’s the same artist the order is correct, all the albums with multiple artists are displaying in alphabetical order of artist name. I do have sort by track number selected.🤷‍♂️

J

jreddaway

Renowned Enthusiast I

Hello @Niffty , have you got the latest firmware installed on your speakers? This sounds like the problem addressed in a bunch of threads here which has now been sorted out.

Suggest you check it out.

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