Sonos Official

Update on the Sonos App from Patrick Spence

Related content:CommunitySonos

Forum|Forum|2 years ago
July 25, 2024
986 replies
53970 views

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

P

Pebo

Trending Lyricist I

I don’t get it!

How is it that a company says that in future it will do what any sensible and normal well run business would do in any event and expect its customers to be delighted with that news?

I guess they are finally admitting how incredibly badly run they are and telling us they will never let it happen again!

All I can say is thank god I was not a shareholder as well as a customer. Being one is bad enough!

Isn’t it time these bozo’s got themselves a decent Board of Directors with some independents if they are not already in place, who would not stand for such a farce and could stand up to the executives who clearly don’t have a clue!

J

j-pkeates

Lyricist III

In the interests of fairness, I should report that the latest MacOS sofwtware update has fixed access to my local library, so I am at least now back to a functioning system.

G

Gaham

Headliner I

In the interests of fairness, I should report that the latest MacOS sofwtware update has fixed access to my local library, so I am at least now back to a functioning system.

That’s great news @j-pkeates lets hope the ordeal is soon over for all of us.

I remain frustrated that in this new era of customer focus there is an update to the Android app that I have still not received and there is no indication of when I will receive it. Meanwhile Sonos are actively advertising their new products, the ones that probably delayed the latest app update that I can’t get.

L

lode3rm

Contributor I

Meanwhile…..3 months later…..still not even seeing mediocre experience, much less “exceptional”.

Try harder.

Ken_Griffiths

Meanwhile…..3 months later…..still not even seeing mediocre experience, much less “exceptional”.

Try harder.

I was thinking that the last couple of updates had greatly improved things - the new Sonos App seems to be working well here. I’m not saying there isn’t still room for improvement, but movie and music audio (local & online streaming) is continuing here without any playback interruption and all Sonos devices are ‘happily’ discovered/working without issue, standalone, or grouped.

If you are encountering issues still, then it maybe best to reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

JCR28

Trending Lyricist I

Since the last android update 80.09.04 and 80.10.06 everything works at 95%. Only the thumbnail image of the stations are not displayed in the chosen player (or group) when starting playback.

Two Play5-2 in stereo, 2 era100, 1 play one, 1 roam, on Devolo CPL network, wifi 6 in 5 Ghz. Services: Spotify, Radioplayer, Radio France, MyTuner, SonosRadio.

Fat Fred

Lyricist III

Meanwhile…..3 months later…..still not even seeing mediocre experience, much less “exceptional”.

Try harder.

I was thinking that the last couple of updates had greatly improved things - the new Sonos App seems to be working well here. I’m not saying there isn’t still room for improvement, but movie and music audio (local & online streaming) is continuing here without any playback interruption and all Sonos devices are ‘happily’ discovered/working without issue, standalone, or grouped.

If you are encountering issues still, then it maybe best to reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

Ken, when you say, “music audio (local & online streaming) is continuing here without any playback interruption,” do you mean you’ve been able to add a local music folder to your Sonos Music Library? I’ve been trying to do just that, but I can’t. I type the pathname of the local folder (//HP-ENVY-34-****/E/Non-synced music) into the app and it has a good think about it and then says
“Sonos was unable to add the music folder
Please check that the path to the folder, and the username and password if needed, are correct.
Reason: Unable to add the shared folder "//HP-ENVY-34-****/E/Non-synced music" to your Music Library (1002)."

W

Wary Traveller

Lyricist III

Only way i could get local library back was setup on pc using Windows app. Then sync library. Still can't use same as before setting up. Keeps wanting to login as owner. I am the owner. Also no default search for library, just takes me to Spotify which I don't want

Ken_Griffiths

Ken, when you say, “music audio (local & online streaming) is continuing here without any playback interruption,” do you mean you’ve been able to add a local music folder to your Sonos Music Library? I’ve been trying to do just that, but I can’t. I type the pathname of the local folder (//HP-ENVY-34-****/E/Non-synced music) into the app and it has a good think about it and then says
“Sonos was unable to add the music folder
Please check that the path to the folder, and the username and password if needed, are correct.
Reason: Unable to add the shared folder "//HP-ENVY-34-****/E/Non-synced music" to your Music Library (1002)."

Yes the local library folders from my NAS work fine - make sure you share the folder using the SMBv2 protocol (or higher) - a share on Windows 10/11 now defaults to that if using a PC to share your library. The user on the share ideally needs read-only access and just ensure the path and credentials are entered correctly. On a Windows PC also ensure the network mode is set to ‘Private’ rather than the ‘Public’ default option.

Maybe this link will assist you too…

https://support.sonos.com/en-gb/article/add-your-music-library-to-sonos

Just unsure the share is not using SMBv1 or HTTP to share the folder as those protocols are not supported by the new Sonos App.

W

Wary Traveller

Lyricist III

To confirm,

I use the url of the nas, not a share, to set it up on sonos win app eg \\nas01/music login set in windows app and it syncs over for Android app. I also use wired Ethernet not wifi since this debacle and the sonos is found within 2 s3conds. Using wifi, nothing but trouble

Show more replies

Sign up

Login to the community