Sonos Official

Update on the Sonos App from Patrick Spence

Related content:CommunitySonos

Forum|Forum|2 years ago
July 25, 2024
986 replies
53970 views

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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Ken_Griffiths

Ken:

Which do you prefer, Soro or SonoPhone? Have SonoPhone. Just wondering if Soro has other features making it worthwhile installing.

I use Soro mostly - it’s a powerful App for doing things like clearing all Sonos ‘room’ queues in one fell swoop, resetting all rooms to their default EQ settings, and/or enabling/disabling Home Theatre Night Sound and/or Speech Enhancement to a chosen schedule, plus a lot more besides. It’s a completely different app altogether compared to SonoPhone - so I would suggest perhaps trying both iOS Apps, because they each do different things, in completely different ways. The Soro App has some features that cannot be easily achieved with the Sonos App, or the SonoPhone App, so it really just compliments those controllers.

Fat Fred

Lyricist III

->Ken_Griffiths I’ve just been trying it out and it works fine for me. 229 files uploaded, 7554 remaining. The music that’s been uploaded to iBroadcast plays perfectly on Sonos and my original file and folder structure has been preserved intact. Happy days!

Disadvantage being, that your library is now in the cloud and not on your own NAS

Disadvantage? - if nothing else it’s a full backup of the library (offsite) and available to the owner anywhere worldwide where they have internet access. I see that more as an advantage, compared to the downside …and the service works well with Sonos too. As demonstrated below using an iPad controller…

Ken, do you know of any services designed specifically for lovers of classical music, please? Apple Music I know, and I subscribe to it, but are there any others? It’s a niche market, because usually with a rock song, everybody wants the original and nobody wants a cover - but when it comes to Bach’s B minor Mass, for example, there is no “original” and you want to be able to choose exactly which of the 37 available versions you’re going to get. I haven’t explained that well but I hope you see what I mean.

press250

Prodigy III

Hi @Fat Fred, check out Qobuz; they have an outstanding catalog of classical music, all available in CD quality or better.

Ken_Griffiths

Ken, do you know of any services designed specifically for lovers of classical music, please? Apple Music I know, and I subscribe to it, but are there any others? It’s a niche market, because usually with a rock song, everybody wants the original and nobody wants a cover - but when it comes to Bach’s B minor Mass, for example, there is no “original” and you want to be able to choose exactly which of the 37 available versions you’re going to get. I haven’t explained that well but I hope you see what I mean.

I wouldn’t know what service to suggest to you. as I’m not heavily into classical, I guess what @press250 suggests is going to be the best option.

MoPac

Headliner III

https://www.idagio.com/

Have not tried this one, but it is focused on classical.

Fat Fred

Lyricist III

Hi @Fat Fred, check out Qobuz; they have an outstanding catalog of classical music, all available in CD quality or better.

Thank you very much!

Fat Fred

Lyricist III

https://www.idagio.com/

Have not tried this one, but it is focused on classical.

Thank you very much!

K

kassey22000

Enthusiast II

I felt like this needed to be posted here as well :-(

https://en.community.sonos.com/product-updates/our-new-quality-and-customer-experience-commitments-6905100/index3.html

Fat Fred

Lyricist III

I felt like this needed to be posted here as well :-(

https://en.community.sonos.com/product-updates/our-new-quality-and-customer-experience-commitments-6905100/index3.html

I disagree with you. I don’t find that this adds any value. I need people who can tell me how I can get the best out of Sonos, not people who keep telling me over and over again how bad Sonos is.

A

Andy W58

Avid Contributor I

I felt like this needed to be posted here as well :-(

https://en.community.sonos.com/product-updates/our-new-quality-and-customer-experience-commitments-6905100/index3.html

I disagree with you. I don’t find that this adds any value. I need people who can tell me how I can get the best out of Sonos, not people who keep telling me over and over again how bad Sonos is.

Ok fat Fred but if Sonos actually got their act together you wouldn’t need as much help. Pre May my system was working well and doing everything I needed. Post May it’s broken and it’s not a piece of worn out hardware it’s a bunch of people who don’t care about us.

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