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July 25, 2024

Update on the Sonos App from Patrick Spence

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  • July 25, 2024
  • 986 replies
  • 53970 views
Update on the Sonos App from Patrick Spence

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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      Wary Traveller
      Lyricist III
      October 6, 2024

      Oh, should have mentioned. Gave up on wifi and hard wired in the network on a 1gbps port, fixed connection  reliability

      Ken_Griffiths
      Ken_Griffiths
      October 6, 2024

      Am I the only one that the app doesn't open? I wait and wait and wait with the logo screen and nothing happens... It is frustating

      Maybe try removing/reinstalling the App. This is what I generally see with the Sonos App running on an iPhone XR - I use a WiFi-6AX mesh setup rather than SonosNet. The device WiFi connection SNR levels in the Sonos App (where available) show as 45dB or higher.

       

      Cheshire Cat
      Contributor I
      October 6, 2024

      It stinks to high heaven and complete ineptitude by the CEO for not having his finger on the pulse or worse. The guys a seasoned software man, so there are no excuses. Either they knew and didn’t care or they didn’t know and are clowns! 

      Oh they knew all right, but decided to go ahead anyway. And then tried to blame customers. And then laid off 100 staff whilst those responsible remain in place. A truly disgraceful organisation that doesn’t deserve to survive.

        Dano68
        Lyricist III
        October 6, 2024

        An update… I’ve not used the app itself in months.  When I want to listen to music, I use other apps that connect to the speakers, such as Apple Music, SiriusXM, etc., and have had no problems.  Once in a while when my uses the app, we still have issues.  So, I choose just not to use their app.  

        LazyBadger
        LazyBadger
        Renowned Enthusiast I
        October 6, 2024

        An update… I’ve not used the app itself in months.  When I want to listen to music, I use other apps that connect to the speakers, such as Apple Music, SiriusXM, etc., and have had no problems.  Once in a while when my uses the app, we still have issues.  So, I choose just not to use their app.  

        What are the options for android?

        Dano68
        Lyricist III
        October 6, 2024

        An update… I’ve not used the app itself in months.  When I want to listen to music, I use other apps that connect to the speakers, such as Apple Music, SiriusXM, etc., and have had no problems.  Once in a while when my uses the app, we still have issues.  So, I choose just not to use their app.  

        What are the options for android?

        I’m not sure about Android, though I suppose those same apps I mentioned above are available for Android as well.  

        Martin.CG
        Lyricist II
        October 6, 2024

        Am I the only one that the app doesn't open? I wait and wait and wait with the logo screen and nothing happens... It is frustating

        For me it does open although it takes several minutes which means i also have to keep the screen awake while Sonos is loading and i have to confirm to wait and not to close. But then it usually opens after a few minutes.

        Ad4m5ki
        Trending Lyricist I
        October 6, 2024

        Has Patrick still got a job?

        Winchesterclub
        Winchesterclub
        Trending Lyricist I
        October 6, 2024

        In England we would say..…

        Taxi for Patrick 

        Oh my good gawd Terry
          Fat Fred
          Fat Fred
          Lyricist III
          October 6, 2024

          I’m an Android user. The Sonos app won’t let me add any music folders to the Sonos library. Currently I use DriveSync to sync my music between Google Drive and my Android phone; then Hi-Fi Cast to cast my music from my phone to my Sonos speakers; then the Sonos app to control speaker selection, volume etc. It’s very clumsy but it’s the only way I’ve found to play my music on my Sonos speakers. I would uninstall the Sonos app from my phone and install one of the earlier versions that worked perfectly well, but Sonos won’t let me do that.

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