Sonos Official

Update on the Sonos App from Patrick Spence

Related content:CommunitySonos

Forum|Forum|2 years ago
July 25, 2024
986 replies
53970 views

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

106rallye

Sonos should be SMBv2 capable too, though connections do seem to be brittle with the new app/software.

J

jorge_cab_rod

Trending Lyricist I

Am I the only one that the app doesn't open? I wait and wait and wait with the logo screen and nothing happens... It is frustating

S

SamyTerje

Lyricist II

It worked back couple of weeks on my side, and one more time yesterday, no more possibility to connect to my system with 10 speakers or equivalent… So annoying !

Thus, it’s great to recognize errors and give great vision for futur but why it is so weak with each update and killing the strategy and communication effort? Please Patrick and teams, make it happen quickly now 🤞

J

j-pkeates

Lyricist III

I wonder what happened to the "biweekly cadence" of updates? The last one was Aug 27. The new app still takes several minutes to launch.

There was a firmware update last Tuesday, iOS App update today and Android due 24th

macOS version is still dated the end of July.

W

Wary Traveller

Lyricist III

I was able to resurrect my nas library via Windows pc app. I turned off Windows updates to block sonos there too using Android enough now with local library again. Poor support at top end

JCR28

Trending Lyricist I

Since the last android update 80.09.04, everything works at 99%. Only the logo images of the stations are not displayed in the chosen player (or group) when starting playback…….

Ken_Griffiths

macOS version is still dated the end of July.

The Sonos desktop controllers are in ‘maintenance’ mode and have been for some years with no new features added. It’s likely these controllers will go at some point in the not too distant future and replaced with the Sonos web App. At least that’s what some users believe could happen. We will have to see what happens once the mobile App is up-to speed.

J

j-pkeates

Lyricist III

The issue with that is that browsers (and mobile devices) need to kept away from network file access for common sense security reasons. A web app can read files, but can’t really index them very easily because it’s abilty to wrote files is limited.

So the desktop apps are essential unless Sonos decides it’s basically a front end for streaming services and a hardware company. At which point it will cease to matter and get wiped out by Apple and Google (ignoring Amazon).

C

Cochonou

Enthusiast II

The indexing is actually done by the speakers themselves. Wether or not you use the desktop application. However it is quite a pity that these desktop adds are being deprecated since they currently offer the best experience.

J

j-pkeates

Lyricist III

Interesting. Keeping hardware away from filesystems is an interesting challenge!

Show more replies

Sign up

Login to the community