Sonos Official

Update on the Sonos App from Patrick Spence

Related content:CommunitySonos

Forum|Forum|2 years ago
July 25, 2024
986 replies
53971 views

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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skullc

Prodigy III

Winchesterclub:

And how about that WiiM Home app continuously being updated. Just got the Ultra. Nice piece.

I think you meant me I use WiiM him not so much 😜

Network= livewire cpe pro 3 +eero 6 pro wireless

B

B Primrose

Lyricist II

Can't believe I've had more than 12 years of troublefree Sonos and the last 6 months just screwed up. Not just irritating - infuriating after all this investment in this hitherto beautiful system. Heads must roll!!!

MoPac

Headliner III

skulic:

My boo boo. Maybe Winchesterclub should use WiiM as well.

press250

Prodigy III

I’m going to lean towards the time zone being set by the App updating the speakers behind the scenes. Could also do the time if they drift too far. Rather than a button on an admin web interface offering to sync the time from the local device, the app could just do it as the controller and speakers need to be in the same location.

Hi @sigh, I’m seeing each of my Sonos devices generate NTP requests to a trio of external servers. At least once per hour, which seems … excessive? ¯\_(ツ)_/¯

S

StefanT

Trending Lyricist I

And if you cant find any players at all????……

Then in some cases it may be a local network issue, it might be that the mDNS discovery of devices by the controller is not working that can sometimes be security software running on the mobile device (ie VPN client as an example) or it can be the implementation of managed switches, WiFi range extenders or EoP adapters or possibly an incompatible router. The devices might even be listed within a different Sonos Household ID .. the answer is if you can ping your devices on the subnet, then perhaps use other methods (temporarily) to play audio on your devices, such as…

Airplay 2 (useful for grouping speakers too)
Direct Control (PlexAmp/Spotify/Amazon Apps/iBroadcast/Emby)
Bluetooth Audio
UPnP/DLNA
Alexa Voice Services (useful for grouping speakers too)
Google Voice Services
Sonos Voice Control (useful for grouping speakers too)
TV Apps (YouTube/Chromecast/Plex)
Line-In audio
3rd Party Apps (Soro/SonoPhone/Orto etc.) (useful for grouping speakers too)

Meanwhile you mentioned in an earlier post that a level-2 Sonos Support Staff member was looking into your case, so just wait for them to get back in touch, or if you prefer, contact Sonos Support and get an update on the issue you reported. Either way you will need to resolve the access before setting up your library share using the steps provided in my earlier post.

I’m just working with network security… so just stop telling me I have a network issue!!!

S

StefanT

Trending Lyricist I

Initial vs. sustained are often different.

The next quarter will no doubt be the one where if people have stopped investing in extending systems, or have returned products due to the app issues, we’ll see a better picture.

Also, it appears that word is spreading amongst tech sites, bloggers, reviewers, best buy guides etc. that Sonos is no longer the go-to solution because of the issues, and that is more likely to hit in the run up to Xmas, not to mention the distrust they are building up in the professional installation community where Sonos have hung installers out to dry.

The next quarter has the potential to be very poor, and not just because they have had to delay new products.

Who would love to buy a Sonos product as Christmas gift after this???…..

I

Ian_S

Prodigy III

Initial vs. sustained are often different.

The next quarter will no doubt be the one where if people have stopped investing in extending systems, or have returned products due to the app issues, we’ll see a better picture.

Also, it appears that word is spreading amongst tech sites, bloggers, reviewers, best buy guides etc. that Sonos is no longer the go-to solution because of the issues, and that is more likely to hit in the run up to Xmas, not to mention the distrust they are building up in the professional installation community where Sonos have hung installers out to dry.

The next quarter has the potential to be very poor, and not just because they have had to delay new products.

Who would love to buy a Sonos product as Christmas gift after this???…..

Ken & Rhonny?

E

edmountain

Prodigy I

Can't believe I've had more than 12 years of troublefree Sonos and the last 6 months just screwed up. Not just irritating - infuriating after all this investment in this hitherto beautiful system. Heads must roll!!!

The new app was released only 3 months ago so if you've had issues for 6 months you need to place the blame elsewhere.

R

Rhonny

Prodigy III

Initial vs. sustained are often different.

The next quarter will no doubt be the one where if people have stopped investing in extending systems, or have returned products due to the app issues, we’ll see a better picture.

Also, it appears that word is spreading amongst tech sites, bloggers, reviewers, best buy guides etc. that Sonos is no longer the go-to solution because of the issues, and that is more likely to hit in the run up to Xmas, not to mention the distrust they are building up in the professional installation community where Sonos have hung installers out to dry.

The next quarter has the potential to be very poor, and not just because they have had to delay new products.

Who would love to buy a Sonos product as Christmas gift after this???…..

Ken & Rhonny?

Probably. Certainly a gift for myself. That’s the benefit of having a fully functioning Sonos system.

Ken_Griffiths

Yeah, it’ll be a Beam (gen2) for me - My son wants the Beam (gen1) that’s in the Main Bedroom at the moment, so I’ve told him he can have it when I upgrade.

That will then allow me to swap-out the bedroom surrounds for Era-300s, which I have already in the Kitchen (called Polo in my setup).

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