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July 25, 2024

Update on the Sonos App from Patrick Spence

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  • July 25, 2024
  • 986 replies
  • 53971 views
Update on the Sonos App from Patrick Spence

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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      986 replies

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      almazri
      almazri
      Prodigy I
      August 12, 2024

      Can't believe I've had more than 12 years of troublefree Sonos and the last 6 months just screwed up. Not just irritating - infuriating after all this investment in this hitherto beautiful system. Heads must roll!!!

      The new app was released only 3 months ago so if you've had issues for 6 months you need to place the blame elsewhere.

      It’s only been 3 months but feels like 6 at least. 

        mantisory
        Lyricist I
        August 12, 2024

        So, when is the next update is my question. The constant having to re-add my Move to the app is extremely frustrating, and not the best first Sonos user experience.  :(

        sigh
        sigh
        Prodigy II
        August 13, 2024

        I’m going to lean towards the time zone being set by the App updating the speakers behind the scenes. Could also do the time if they drift too far. Rather than a button on an admin web interface offering to sync the time from the local device, the app could just do it as the controller and speakers need to be in the same location.

        Hi @sigh, I’m seeing each of my Sonos devices generate NTP requests to a trio of external servers. At least once per hour, which seems … excessive?  ¯\_(ツ)_/¯

        That’s nearly as chatty as my Devolo powerlines, they are updating every 30 minutes 😂 Although I don’t think they have a real time clock on them.

        My Wireless AP is once every 6 hours

        I can’t actually find any ntp requests from my 4 Sonos devices in the past 7 days and even switching internet update on/off in the System->Date/Time settings doesn’t appear to force it. 😂

        Once a day there is a call to “update-timezone.sonos.com” 

        Giving the one within reach a kick caused it to update, wonder if it will keep updating regularly now 🤔

        tjmoke
        Lyricist II
        August 13, 2024

        I belive the move used to stay powered on longer but now turns off immediately after undocked..they need to give you 5 min to select it...dissapears from available speakers too soon and too often. Regardless the app is still  broken...grayed out music selections making it unable to play unless you restart your android or ios device, delays when connecting to your system (unable to connect to your service message), unable to add speakers or switch between speakers without having having to end your current music selection (apply button does not work like it previously did), confusing interface...the wife hates it now...a major overhaul can't come soon enough.

          tjmoke
          Lyricist II
          August 13, 2024

          I did notice in settings you can adjust the battery saver on the move...turned it off hoping it will discover the speaker sooner and more consistently.

          KSK-DK
          August 13, 2024

          Hi, I have been very happy with the Sonos products and bought many units over several years, the new app has totally ruined the otherwise good experience. It's unstable as hell. All devices cannot play at the same time. The sound fades and comes as the wind blows. Sometimes I am asked to add a device that has been installed for several years. What's going on! Everything is rebooted and updated and checked. The wifi connection is absolutely fine. The error is in the app. When can we expect you to deliver a proper product. I am so tired of having problems with that app

            B Primrose
            Lyricist II
            August 13, 2024

            I've only just joined this “group” after having had Sonos for 13 years - thought that my problems with Sonos were my fault. Relieved to know it's a worldwide problem!! But that's little comfort - Sonos need to fix this NOW. 

              craigski
              Local Superstar
              August 13, 2024

               can’t actually find any ntp requests from my 4 Sonos devices in the past 7 days and even switching internet update on/off in the System->Date/Time settings doesn’t appear to force it. 😂

              I’ve seen DNS queries for:

              1.sonostime.pool.ntp.org

              2.sonostime.pool.ntp.org

              3.sonostime.pool.ntp.org

               

              And multiple NTP queries to  above, during a device update.

              I’m wondering if Sonos changed the ‘time’ on the NTP servers, and made it say +6 months ahead of what it is today, would that resolve some of the App issues some are experiencing?? 😂

              Ian_S
              Prodigy III
              August 13, 2024

              Surely it needs to go back 6 months? 😉

              craigski
              Local Superstar
              August 13, 2024

              Surely it needs to go back 6 months? 😉

              If you want the same discussion in 6 months time, then yes. 😁

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