Sonos Official

Update on the Sonos App from Patrick Spence

Related content:CommunitySonos

Forum|Forum|2 years ago
July 25, 2024
986 replies
53971 views

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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Winchesterclub

Trending Lyricist I

So is worth downloading the App ? , i have resisted this long !

Regards

If you are on 16.1 app and firmware I wouldn’t download it unless you are going to buy new products like the ace

Thanks , how do find which version you are on skullc ?

I have seen this when looking at app

version 80.06.04-release+20240801.4ae19ff

Oh my good gawd Terry

skullc

Prodigy III

So is worth downloading the App ? , i have resisted this long !

Regards

If you are on 16.1 app and firmware I wouldn’t download it unless you are going to buy new products like the ace

Thanks , how do find which version you are on skullc ?

In system/ about my system

Network= livewire cpe pro 3 +eero 6 pro wireless

skullc

Prodigy III

So is worth downloading the App ? , i have resisted this long !

Regards

If you are on 16.1 app and firmware I wouldn’t download it unless you are going to buy new products like the ace

Thanks , how do find which version you are on skullc ?

I have seen this when looking at app

version 80.06.04-release+20240801.4ae19ff

Then update is all you can do I am afraid

Network= livewire cpe pro 3 +eero 6 pro wireless

Winchesterclub

Trending Lyricist I

So is worth downloading the App ? , i have resisted this long !

Regards

If you are on 16.1 app and firmware I wouldn’t download it unless you are going to buy new products like the ace

Thanks , how do find which version you are on skullc ?

I have seen this when looking at app

version 80.06.04-release+20240801.4ae19ff

Then update is all you can do I am afraid

Well not really a thumbs up !!

But thanks for Info....😳

Oh my good gawd Terry

sigh

Prodigy II

Hi @Rhonny, I think Sonos devices are “hardcoded” to a specific NTP server. I suppose it is possible that privacy filtering (see below) could prevent that synchronization. And then there is the separate matter of setting the correct timezone.

I’m going to lean towards the time zone being set by the App updating the speakers behind the scenes. Could also do the time if they drift too far. Rather than a button on an admin web interface offering to sync the time from the local device, the app could just do it as the controller and speakers need to be in the same location.

skullc

Prodigy III

@Winchesterclub

no problem sorry to be the bearer of bad news but your only option is to update the app and the firmware until they have fixed everything

I do not use the app anymore I use a WiiM mini for all my music streaming now and Sono+ widget app for volume and grouping speakers now

sonos are dumb powered speakers for me😊

good luck with your system 👍

Network= livewire cpe pro 3 +eero 6 pro wireless

M

marazas

Lyricist II

Everyday is a rollercoaster ride. It works one day and then it goes haywire. Ques go empty , speakers drop out , voice assistant stops working. It seems to me that this is a much bigger problem than SONOS wants to admit. It will absolutely erode customer confidence going forward.

B

B Primrose

Lyricist II

Still not functioning. Disaster. And I've been with Sonos for 13 years.

S

ss1234

Trending Lyricist II

Thanks @Rhonny and @Ken_Griffiths for trying to help. I’ve just checked and both the iOS app and the Sonos system are up to date (both are set to auto update as well). All the speakers are on 16.3.1 build 80.1-55240.

if the issue is to do with the timezone data not being available for the speaker, do you know how I might be able to resolve this please?

Thanks a lot for your support

You can set the time zone in Settings>Manage>Date and Time

Thanks. I checked and the date & time is set correctly in the Sonos Settings

MoPac

Headliner III

Winchesterclub:

And how about that WiiM Home app continuously being updated. Just got the Ultra. Nice piece.

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