Sonos Official

Update on the Sonos App from Patrick Spence

Related content:CommunitySonos

Forum|Forum|2 years ago
July 25, 2024
986 replies
53971 views

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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StefanT

Trending Lyricist I

Wow, this “new” app has So so, so many issues. What an embarrassment for Sonos. They’ve rolled out a new app that allegedly was supposed to be making our listening experience so much better. But it’s like removing a computer and forcing people to write with animal dye again. Terrible, just a terrible terrible app. And we are now months into it, with so few improvements

I have now been an avid Sonos user for over a decade. And I will be honest, I have loved the product for so many years. The ability to have access around your home in different zones, amazing. And the ability to control it with something we use on a regular basis, our mobile phones. But this app, has taken a frustrating 10 steps backwards.

Something is simple as creating cues of music… And losing them completely just if you switch to another music service. Frustrates the heck out of me every other day. But it is also slower, less intuitive than the older classic legacy version. I do not understand rolling out something that is an abomination of what was previously working so well.

ROLL BACK TO THE WORKING VERSION!!!!!!!

S

StefanT

Trending Lyricist I

The new SONOS app is a complete disaster. As of today, my system is worthless and won’t make a sound. Is there a process for SONOS to buy back the worthless wall hangings they sold me?

Are there any one else looking into the way to sue Sonos and get our money back?

S

Sunrise302

Lyricist I

I am so disappointed at what has happened to a system I used to enjoy. I constantly lose service and get the message”unable to load content”. Sometimes for an entire day. I listen to music constantly. I’m not a tv watcher. I am very unhappy now. Unfortunately I have to much invested in my 5 speakers to just abandon them for another brand.

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Rhonny

Prodigy III

The new SONOS app is a complete disaster. As of today, my system is worthless and won’t make a sound. Is there a process for SONOS to buy back the worthless wall hangings they sold me?

Are there any one else looking into the way to sue Sonos and get our money back?

With the old Sonos equipment you’ve got, can’t you just roll it back from S2 to S1 using the tool in last week’s app update? I may have missed posts where you said you’ve tried…

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StefanT

Trending Lyricist I

OLD???? I’m only using S2 speakers!!! What do you use??? S4????

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Rhonny

Prodigy III

OLD???? I’m only using S2 speakers!!! What do you use??? S4????

Apologies, older. You’re using Play:3 and Play:5 which can be downgraded to S1 can’t they? I checked your biog for speakers before replying to try to advise appropriately.

K

kharley

Lyricist I

Without reading tons of comments and info we all know, why didn’t Sonos roll back their app to the previous last version that everyone knew and loved (somewhat) and let us delete this crap update app, and reinstall the older app? Did Sonos not retain the other version to roll back to? Stop the update requirement to the messed up app! What the heck has been going on all this time? It’s August and I still can’t use Sonos app. What happened to your developer team? Didn’t you test first before rolling out updates? I deleted my Sonos app, installed Sonos1 and immediately it prompts me at mid point of setup to update to Sonos2! A total wall!

E

edmountain

Prodigy I

Without reading tons of comments and info we all know, why didn’t Sonos roll back their app to the previous last version that everyone knew and loved (somewhat) and let us delete this crap update app, and reinstall the older app? Did Sonos not retain the other version to roll back to? Stop the update requirement to the messed up app! What the heck has been going on all this time? It’s August and I still can’t use Sonos app. What happened to your developer team? Didn’t you test first before rolling out updates? I deleted my Sonos app, installed Sonos1 and immediately it prompts me at mid point of setup to update to Sonos2! A total wall!

I don't think that's the correct way to downgrade to S1. You need to use the S2 to S1 downgrade tool. You also need to make sure all your speakers are compatible with S1: some of them only work with S2.

L

LBIByTheSea

Lyricist I

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

This is literally the worst app update I have ever seen. It’s 100% unusable. I thought the SIRIUSxm app was terrible, but gesus, this one wins top spot for worst app and the clueless developers & testers that created it.

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LBIByTheSea

Lyricist I

The old app was wonderful. “If it ain’t broke, don’t fix it”.

Old app: easy to use, intuitive. No instructions required.

New App: Clumsy, needs 30-page instruction manual, inferior responsiveness.

The new app is unusable, truly awful! How clueless does a management team need to be in order to release something this awful?!

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