Sonos Official

Update on the Sonos App from Patrick Spence

Related content:CommunitySonos

Forum|Forum|2 years ago
July 25, 2024
986 replies
53971 views

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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R

R999

Trending Lyricist I

the vast majority of users have never wanted to know what SMB stands for etc.. let along be reconfirming firewalls etc… They buy speakers to play music not learn about networks.

Indeed; but you hear some say here that no, it is not a speaker, it is a network computer system that plays music. So you better know about networks.

Sonos will not dare say this themselves because if they do, their target market will drop by many orders of magnitude.

It just makes me wonder how many people perhaps don’t share things over their local home network whether that’s using http, ftp, SMB, CIFS, NFS, etc and what they did in the past to setup access to their music libraries with the numerous Apps that are available these days.

I don’t personally know that much about electricity, but I know how to change a plug, or a fuse - and folder shares over a network are perhaps no more difficult than changing a plug.

There’s even information online (step by step with images) and YouTube videos that walk people through these things (some of which I’ve seen posted in the community here), but I guess people don’t have the time to read/watch these things for themselves and if it then still doesn’t work, for whatever reason, (eg: the computer or device OS needs upgrading etc.) then I personally would go ask a mate/colleague/family member etc to help; or call Sonos Support, even if that may mean hanging on the line for an hour or so … or I guess you just can sit back and wait and live in hope that it may one day somehow sort itself, although I’m yet to come across a plug or fuse that can change itself. Of course if you have the wrong plug, or incorrect fuse to begin with, you might have to spend some money and get one that does work, c’est la vie.

As I said I have plenty of smart devices sharing my network that work fine - this is a problem with the App - I’m also not an idiot so thanks for the patronising screed about plugs and fuses (ironically demonstrating your ignorance of the electricity system of the countries where the vast majority of the consumer base resides). If you work for Sonos this attitude is precisely what is killing the company off.

Ken_Griffiths

As I said I have plenty of smart devices sharing my network that work fine - this is a problem with the App - I’m also not an idiot so thanks for the patronising screed about plugs and fuses (ironically demonstrating your ignorance of the electricity system of the countries where the vast majority of the consumer base resides). If you work for Sonos this attitude is precisely what is killing the company off.

I don’t work for Sonos - employees are clearly shown here. I’m retired and live in the U.K.

I’m not sure why you mention smart devices sharing your network as my post is referring to a folder share using SMB v2 or higher? The sharing of a folder is IMHO as easy as changing a plug or a fuse - in fact if I use windows as an example here, then these are the steps

In File Explorer, navigate to the folder containing your music files.
Right click on your music folder and select Properties.
In the Properties window, select the Sharingtab.
Select Advanced Sharing, then check the box next to Share this folder.
Select Permissions and look for your new local account listed under “Group or user names.”
- If the new local account is not listed, select Add… and then type in the name of the account under “Enter the object names to select.” You can select Check Names to make sure Windows is adding the correct user account.
With your local account selected, make sure the Allow box is checked next to the Read permission.
Select the Everyone group and make sure there isn’t a checked box in the Deny column for the Read permission.
Select OK to get back to the Properties window.

That to me, is a few simple steps but YMMV. It’s not anything to do with what your post mentions in reply.

R

R999

Trending Lyricist I

As I said I have plenty of smart devices sharing my network that work fine - this is a problem with the App - I’m also not an idiot so thanks for the patronising screed about plugs and fuses (ironically demonstrating your ignorance of the electricity system of the countries where the vast majority of the consumer base resides). If you work for Sonos this attitude is precisely what is killing the company off.

I don’t work for Sonos - employees are clearly shown here. I’m retired and live in the U.K.

I’m not sure why you mention smart devices sharing your network as my post is referring to a folder share using SMB v2 or higher? The sharing of a folder is IMHO as easy as changing a plug or a fuse - in fact if I use windows as an example here, then these are the steps

In File Explorer, navigate to the folder containing your music files.
Right click on your music folder and select Properties.
In the Properties window, select the Sharingtab.
Select Advanced Sharing, then check the box next to Share this folder.
Select Permissions and look for your new local account listed under “Group or user names.”
- If the new local account is not listed, select Add… and then type in the name of the account under “Enter the object names to select.” You can select Check Names to make sure Windows is adding the correct user account.
With your local account selected, make sure the Allow box is checked next to the Read permission.
Select the Everyone group and make sure there isn’t a checked box in the Deny column for the Read permission.
Select OK to get back to the Properties window.

That to me, is a few simple steps but YMMV. It’s not anything to do with what your post mentions in reply.

Enjoy your retirement - looks like you've found a wonderful hobby to fill your hours.

R

RickSinger

Lyricist I

Wow, this “new” app has So so, so many issues. What an embarrassment for Sonos. They’ve rolled out a new app that allegedly was supposed to be making our listening experience so much better. But it’s like removing a computer and forcing people to write with animal dye again. Terrible, just a terrible terrible app. And we are now months into it, with so few improvements

I have now been an avid Sonos user for over a decade. And I will be honest, I have loved the product for so many years. The ability to have access around your home in different zones, amazing. And the ability to control it with something we use on a regular basis, our mobile phones. But this app, has taken a frustrating 10 steps backwards.

Something is simple as creating cues of music… And losing them completely just if you switch to another music service. Frustrates the heck out of me every other day. But it is also slower, less intuitive than the older classic legacy version. I do not understand rolling out something that is an abomination of what was previously working so well.

Ken_Griffiths

Enjoy your retirement - looks like you've found a wonderful hobby to fill your hours.

Yes, thanks. I’ve been retired 15 years and Sonos is just one of many hobbies - right now I’m chief cook at a family BBQ and have 15 hungry people waiting to be fed a feast. Its been rather hot here today.

Oh and my daughter has taken charge of the music on Sonos - that’s playing indoors and outside, so the music is entirely in her hands for the rest of the afternoon and evening.

K

Kenny Colorado

Contributor I

The new SONOS app is a complete disaster. As of today, my system is worthless and won’t make a sound. Is there a process for SONOS to buy back the worthless wall hangings they sold me?

G

Gerardz

Lyricist I

Wow, this “new” app has So so, so many issues. What an embarrassment for Sonos. They’ve rolled out a new app that allegedly was supposed to be making our listening experience so much better. But it’s like removing a computer and forcing people to write with animal dye again. Terrible, just a terrible terrible app. And we are now months into it, with so few improvements

I have now been an avid Sonos user for over a decade. And I will be honest, I have loved the product for so many years. The ability to have access around your home in different zones, amazing. And the ability to control it with something we use on a regular basis, our mobile phones. But this app, has taken a frustrating 10 steps backwards.

Something is simple as creating cues of music… And losing them completely just if you switch to another music service. Frustrates the heck out of me every other day. But it is also slower, less intuitive than the older classic legacy version. I do not understand rolling out something that is an abomination of what was previously working so well.

Completely agree. Number 1 issue is lack of intuitiveness. Changing the concept of room first, vs. music first is something you just don’t do. It’s like taking the start button away from Windows. Wait, somebody tried this with Windows 8 and was fired for it…

G

gfmichel

Lyricist I

What is the third-party app that can be used to “to pull a playlist from a text list of our pre-existing Sonos playlists; that chosen playlist will then appear in the Sonos app as a queue that can be played, and to which new tracks can be added but not saved.” Also, where is the text list of the pre-existing Sonos playlists on an iPhone 11 Pro?

C

chambolle

Enthusiast II

@gfmichael: I’m using ‘phonos+’. There is another called ‘sonophone’ other users like a lot. They’re on the apple app store.

The list of playlists is displayed in the phonos+ app. If you select a playlist, then open the sonos app, the playlist appears as the queue in the sonos app. As far as I can tell, you can then play anything you select in the queue; add tracks to the queue and control other functions in the sonos app. I don’t think you can remove tracks from the queue or resave it as a playlist.

S

StefanT

Trending Lyricist I

As I said I have plenty of smart devices sharing my network that work fine - this is a problem with the App - I’m also not an idiot so thanks for the patronising screed about plugs and fuses (ironically demonstrating your ignorance of the electricity system of the countries where the vast majority of the consumer base resides). If you work for Sonos this attitude is precisely what is killing the company off.

I don’t work for Sonos - employees are clearly shown here. I’m retired and live in the U.K.

I’m not sure why you mention smart devices sharing your network as my post is referring to a folder share using SMB v2 or higher? The sharing of a folder is IMHO as easy as changing a plug or a fuse - in fact if I use windows as an example here, then these are the steps

In File Explorer, navigate to the folder containing your music files.
Right click on your music folder and select Properties.
In the Properties window, select the Sharingtab.
Select Advanced Sharing, then check the box next to Share this folder.
Select Permissions and look for your new local account listed under “Group or user names.”
- If the new local account is not listed, select Add… and then type in the name of the account under “Enter the object names to select.” You can select Check Names to make sure Windows is adding the correct user account.
With your local account selected, make sure the Allow box is checked next to the Read permission.
Select the Everyone group and make sure there isn’t a checked box in the Deny column for the Read permission.
Select OK to get back to the Properties window.

That to me, is a few simple steps but YMMV. It’s not anything to do with what your post mentions in reply.

And if you cant find any players at all????……

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