Sonos Official

Update on the Sonos App from Patrick Spence

Related content:CommunitySonos

Forum|Forum|2 years ago
July 25, 2024
986 replies
53971 views

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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AjTrek1

This comment is going to upset 99% (possibly 100%) of you posting in this thread.

The CEO is the title of a person who answers to a board of directors. Has anyone given thought to the possibility that Patrick Spence was over-ruled (by the board) regarding the decision to release the app unfinished.

A CEO is like a football quarterback (I’m speaking of the USA version). It doesn’t matter if the surrounding players are failing at their position the quarterback still gets blamed for all failures in the final analysis. Rightly so as the quarterback gets all the accolades when things go right. That’s one reason why the quarterback is typically the highest paid player on offense and possibly in some instances the entire team.

Patrick Spence is a highly compensated executive. Therefore regardless if the decision is his to move forward or that of the board with or without his full backing...Patrick Spence has to take the heat for failures the same as when he takes credit for successes.

A “No-Confidence” rating of a CEO can be achieved either by their own lack of leadership skills, forced decisions by a board of directors or by orchestrated board moves to place the CEO in a bad light thus forcing their ouster.

Bill Gates and Steve Jobs are examples of CEO’s that were removed from their positions. Unlike Bill Gates, Steve Jobs was invited back to helm Apple. However, it makes one wonder why Jobs was removed in the first instance.

In reality all I have just written regarding Spence is conjecture; but it begs consideration as a plausible possibility. To be clear I’ll not be responding to negative rebuttals. I’m not looking to engage in fruitless banter to justify my view/reasoning that benefits no one; and most certainly not me. My time is too valuable to waste. I’ve only presented another point of view to which I’m entitled.

Together Everyone Achieves More = T.E.A.M.

S

StefanT

Trending Lyricist I

OLD???? I’m only using S2 speakers!!! What do you use??? S4????

Apologies, older. You’re using Play:3 and Play:5 which can be downgraded to S1 can’t they? I checked your biog for speakers before replying to try to advise appropriately.

No they can’t none downgraded!

i have upgraded all players to new ones, just to get them into bricks after the magical app upgrade!

S

StefanT

Trending Lyricist I

Without reading tons of comments and info we all know, why didn’t Sonos roll back their app to the previous last version that everyone knew and loved (somewhat) and let us delete this crap update app, and reinstall the older app? Did Sonos not retain the other version to roll back to? Stop the update requirement to the messed up app! What the heck has been going on all this time? It’s August and I still can’t use Sonos app. What happened to your developer team? Didn’t you test first before rolling out updates? I deleted my Sonos app, installed Sonos1 and immediately it prompts me at mid point of setup to update to Sonos2! A total wall!

Excactly my question! What is going on?

Roll back to a working S2 version and all your customers will be happy, you do have a BETA-program for persons that like to test software that might not work, let them try this painful new version IF THEY LIKE!

almazri

Prodigy I

In reality all I have just written regarding Spence is conjecture; but it begs consideration as a plausible possibility. To be clear I’ll not be responding to negative rebuttals. I’m not looking to engage in fruitless banter to justify my view/reasoning that benefits no one; and most certainly not me. My time is too valuable to waste. I’ve only presented another point of view to which I’m entitled.

But what a weird take. Sonos stans continue to amaze at the lengths they’ll go to frame the narrative around this boondoggle

Also this is a discussion forum if you don’t want replies, posting it on your personal blog where you can moderate replies would be a better venue. Just a suggestion.

Moderator Note: Modified in accordance with the Community Code of Conduct.

S

StefanT

Trending Lyricist I

OLD???? I’m only using S2 speakers!!! What do you use??? S4????

Apologies, older. You’re using Play:3 and Play:5 which can be downgraded to S1 can’t they? I checked your biog for speakers before replying to try to advise appropriately.

Play:3??? Kicked that one out when Sonos forced us to get to S2!

THAT forced upgrade what “smooth” upgrade compared to this catastroph!!!

S

StefanT

Trending Lyricist I

In reality all I have just written regarding Spence is conjecture; but it begs consideration as a plausible possibility. To be clear I’ll not be responding to negative rebuttals. I’m not looking to engage in fruitless banter to justify my view/reasoning that benefits no one; and most certainly not me. My time is too valuable to waste. I’ve only presented another point of view to which I’m entitled.

But what a weird take. Sonos stans continue to amaze at the lengths they’ll go to frame the narrative around this boondoggle

Also this is a discussion forum if you don’t want replies, posting it on your personal blog where you can moderate replies would be a better venue. Just a suggestion.

Moderator Note: Modified in accordance with the Community Code of Conduct.

We ALL want replies AND solutions so PLEASE Sonos, release a roll back!!!!!

R

Rhonny

Prodigy III

The old app isn’t going to come back.

press250

Prodigy III

OK folks, let it go. [ ed: I can’t believe I’m replying in this thread ]

N

Nflonly

Enthusiast I

A CEO is like a football quarterback (I’m speaking of the USA version).

Actually the CEO is more like the coach… and coaches get fired when they assemble a cruddy team and put bad product on the field.

K

Kumar

That to me, is a few simple steps but YMMV. It’s not anything to do with what your post mentions in reply.

It’s all relative, what is simple and what isn't - YMMV is very right. Remember VCR programming and how few would venture there back in the day? There is a difference here though; for the many that would not go there, the VCR basic task were still delivered. All they lost were the advanced features the device was capable of rendering.

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