Update on the Sonos App from Patrick Spence

I’m contemplating doing that at the moment, but for two concerns: (1) I bought a pair of ‘Era’ speakers to replace an old pair of play1 speakers not long before the ‘new’ app went haywire; and (2) given my extremely limited facility with this tech stuff, I fear that a botched attempt to perform the ‘downgrade’ might well render my system completely useless.

At the moment it’s clunky and limited by the post-May 7 app, but I can listen to music so long as I accept some annoying quirks, limitations and crashes, and use the Sonos app in conjunction with ‘phonos+’.

So rather than try to fix this mess myself, and having already waited this out for three months, I’m inclined to await the return of ‘queue editing’ in September or October that Sonos now promises. If that’s a case of ‘fool me once shame on you, fool me twice shame on me’ then so be it.

An interesting, and hard-hitting, video from an influential outlet, Digital Trends:

https://youtu.be/-wU6zNRGDB4?si=be82gPp5ckxkqFud

Hi @Rhonny, the new app will impact revenue … Q3 earnings press release, just posted ...

“Thanks to Ace, our long-awaited entry into headphones, we reported year over year revenue growth and delivered results that slightly exceeded our expectations in our third quarter,” Sonos CEO Patrick Spence commented. “This was overshadowed by the problems that our customers and partners experienced as a result of the rollout of our new app, which in turn has required us to reduce our Fiscal 2024 guidance.

https://investors.sonos.com/news-and-events/investor-news/latest-news/2024/Sonos-Reports-Third-Quarter-Fiscal-2024-Results/

I’m listening into the call which is fascinating (I feel there is ducking of some questions - glad I’m not an investor, I’d be frustrated). Two brand new product lines were ready to ship in Q4 but have been dropped for this year.
And also watching the share price (dropped off a cliff upon issuing of the press release, but is coming back up during the call).
I’m sure I heard mention of £30m additional cost to the business to sort the app.

Patrick stands by the app as the right thing for the business to have done to future proof the business (clearly it wasn’t ready or up to the job) but has doubled down on the commitment to fixing it.

There is certainly no hiding from (or avoiding responsibility around) the app as the major focus issue today on the call… The investors are concerned about restoring customer confidence… Far fewer questions than I’d expected to hear from the investors though. Good job it wasn’t forum members on the phone, especially music library owners…!!

12 weeks+ and the app. can’t still be fixed, then give me a refund of my 3mo. ago purchase of two sonos five’s.

Completely unacceptable. 

Everything i play on my beam is SPDIF / PCM 2.0 and not 5.1 like its allways been. And the sub lives its life like it wants, and forgets setings. Hate the new update, and I only own Sonos in all my flat! Last time I ever invest in Sonos. 100% s**t!!! Check your updates before relese!!!

The app is being fixed.
What’s wrong with your Fives? If you give details people might be able to advise?

Or just take the speakers back for a refund.

The Beam is only playing the audio that’s sent to it by the connected device - if that’s PCM stereo only, rather than Surround audio, then it’s S/PDIF connected device(s) upstream that you need to investigate.

Sonos Fives are playing okay here in the new Sonos App - I use two as a stereo pair with a Sub and they are discovered and play fine. Not seen any issue with those particular speakers.

Hey team, for your consideration: ignore these no-detail complaints from single-post users.

If they cannot articulate the problem they are experiencing, why waste any time replying? It gives the OP more airtime that they do not warrant.

Give it a think!.  ¯\_(ツ)_/¯  That’s my “community service” effort of the day.