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July 25, 2024

Update on the Sonos App from Patrick Spence

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  • July 25, 2024
  • 986 replies
  • 53975 views
Update on the Sonos App from Patrick Spence

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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    986 replies

    Ken_Griffiths
    August 7, 2024

    Not a live horse either, since they're announcing the “resurrection” of what we all had for so long. It seems that, in the eyes of Sonos, getting back to the status quo is some kind of miracle. Personally, I think this is a giant boondoggle that has caused countless numbers of Sonos customers, including me, unnecessary trouble, time and effort. We've all been turned into beta testers of very bad systems and software.

    It seems Sonos are not going to change course here @Toolio. They’ve accepted and apologised for the development delays as they ran into some unexpected issues, it seems. I’m happy to wait patiently, but it’s each to their own.

    I can still use the new App with few issues and I have lots of other methods to play music/audio in general to my Sonos speakers anyway including AirPlay, direct control, voice services, line-in/TV audio etc. plus a good many more options besides. So I am just going to wait it out until things are sorted.

    Prodigy III
    August 7, 2024

    Anyone eagerly awaiting wall-to-wall losses and resignations following today’s quarterly earnings report are likely to be a little disappointed:

    https://markets.businessinsider.com/news/stocks/sonos-q3-earnings-preview-stock-1033645218

     

    Lyricist I
    August 7, 2024

    I have got mine to work with the new android app. Its counter intuitive though. Tried all recommended solutions on WiFi but couldn't even see the devices or set up a new system. Decided to make up 2 network cables and connected my Play 1's to the network using them. Everything worked as normal but here's the strange thing, I disabled WiFi and had the same issue as before. It seems that the devices need to be hard wired but with WiFi enabled.

    Prominent Collaborator I
    August 7, 2024

    Anyone eagerly awaiting wall-to-wall losses and resignations following today’s quarterly earnings report are likely to be a little disappointed:

    https://markets.businessinsider.com/news/stocks/sonos-q3-earnings-preview-stock-1033645218

     

    Don’t believe your lying eyes people!  This product is in fantastic shape and a Sonos cloud service outage taking out the ability to use the speakers in your home, connected to music services you pay for, but only on the new app, isn’t really an issue.

    Nothing to see here.  Please buy their stock.

     

    AMPx2, One SLx6, Play5x2, SUBx2, Play1x2, Move, Roam (Yuck), ARC, PlayBar, Beam, SYMFONISKx2, Awful New App.
    Lyricist I
    August 7, 2024

    I can’t stand not being able to listen to my music. My playlists are sitting there in “recently played” (ha I wish)…. and yet “something is wrong… try again”.

     

    Oh yes something is very wrong.

     

    We don’t need newer, “better”

     

    The whole point of Sonos is to play music and if it doesn’t do that simple thing, then it’s useless. There aren’t many things I would moan about not having access to. Not much you can’t really live without for while. But music is not one of those things I want to live without.

    Please consider allowing us to download the last version which worked while you undo the angst you’ve caused.

     

    Collaborator I
    August 7, 2024

    Anyone eagerly awaiting wall-to-wall losses and resignations following today’s quarterly earnings report are likely to be a little disappointed:

    https://markets.businessinsider.com/news/stocks/sonos-q3-earnings-preview-stock-1033645218

     

    I’m going to Pop some popcorn and tune in.

    https://investors.sonos.com/news-and-events/events-and-presentations/events/event-details/2024/Sonos-Third-Quarter-and-Fiscal-2024-Earnings-Conference-Call/default.aspx

    Lyricist II
    August 7, 2024

    I think I found a workaround for rebuilding my playlists.  As you know, many of us had compilations blow up so (I am working this on a Windows machine) opened the music library and selected “Folders”.  I picked my link to my music (NAS) , then Music.  All my music is there and the compilations are intact.  So I deleted old playlists, built a new one and selected music from the NAS path.  Seems to work fine.

    Enthusiast II
    August 7, 2024

    Sorry. No can do that earnings call. It conflicts with today’s Yankees doubleheader. Besides, I’ve never traded Sonos stock before and there’ll be a blizzard in the Seventh Circle of Hell before I’d do it knowing what I know about corporate management now.

    Headliner I
    August 7, 2024

    So where are all the positive responses to having the ability to downgrade from S2 to S1, with so many thousands of requests for this specific functionality?

    almazri
    Prodigy I
    August 7, 2024

    So where are all the positive responses to having the ability to downgrade from S2 to S1, with so many thousands of requests for this specific functionality?

    Probably enjoying their systems and no longer wallowing in bugs and missing features.